- Report: #915784
Complaint Review: Colonial Van Lines - Braintree Massachusetts
Reported By:
Cyndi -
Mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Colonial Van Lines
859 Willard Street #400 Braintree, 02184 Massachusetts, United States of America
Phone:
1-888-717-0711
Web:
www.colonialmovers.com
Categories:
Business Rating:
(0)
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Colonial Van Lines Colonial Movers Left me hanging, breaking contract, had to fly back and move myself on the same day! Braintree, Massachusetts
This is an email letter that I sent to Colonial 2 weeks ago, and it speaks for itself:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: Cyndi Xxxxx [mailto:[email protected]]
Sent: Wednesday, July 11, 2012 6:25 PM
To: [email protected]
Subject: complaint
To Whom It May Concern:
On April 25th I contracted with your company to move my household from Pearland, Texas, to Phoenix, Arizona. After reading some reviews and speaking to Roee Bxx-Xxxx, I told myself that the bad things in the reviews wouldn't happen to me. After all, bad things sometimes happen, and Roee was very nice and very convincing that things would be fine. I put down my deposit of $1209.60 and was told that I wouldn't know who would be moving me until much closer to my pick-up date of June 28th (or backup date of June 29th).
On Wednesday, June 27th, I was informed that the pickup would not be the next day, but instead would be on the backup date of the 29th. I was given the name and number of United Distribution and told that they would be picking me up. I immediately called them to discuss the details, as we live in a gated community and had already moved to Phoenix. Carlene at United knew not of the pickup. When I called Colonial back, I was told that there was a double scheduling and that they were finding someone for my pickup and not to worry. I was very worried however, because my lease was up on June 30th and I had to be out.
On June 28th, I was told that the pickup date was moved to Saturday, June 30th. Since I had to be out by this date, I was assured by your company that it would be okay. Again, I was told that United Distribution was doing my pickup. When I called United and spoke to Carlene, she said that the paperwork hadn't come across her desk yet.
On Friday, June 29th, I received a phone call again from Julian at extension 194 telling me that United was picking me up and that they required a downpayment of 50% in cash, money order, or counter check. I told him that I was in Phoenix already and didn't know if I could get the funds to my sister in time, as she was meeting the movers. Why was I not told sooner? I then called United and spoke to Carlene again. She sounded surprised when I told her that they were picking me up the next day and said she'd have to call me back. She never did, and their office closed for the weekend. In the meantime, I had to go to the bank, withdrawl $1200 and take it to Walmart to wire money to my sister. I spent $80 in wiring fees, plus time and gas to get this done. Not to mention my sister having to find a ride to Walmart in Pearland at 7am on a Saturday to pick up the money.
On Saturday, June 30th, I was called by a woman at your company, Cheryl Addisson. She was rude and even hung up on my husband after I handed him the phone because I was in tears. She was overtalking him and hung up on him. We did call her back. She wasn't very nice. It was in the afternoon your time, around 10:40am Pearland time. The movers were expected to arrive between 9am-12pm. She informed us that there was a scheduling mixup and that we were not being picked up by United. Instead, we would be picked up on Sunday evening or Monday morning by American. We told her that was unacceptable as we had to be out that evening, and my sister was booked on a plane for 6:15pm that evening to move back to Kansas City. Cheryl offered to give us a $150 refund toward our rent, but after calling our rental office, they told us that they do not do holdovers, so we would owe a full month's rent if we weren't out by Sunday at 1pm. We were good tenants, so she gave us 13 extra hours. We called American but there was nothing that they could do to pick us up any earlier. We called Cheryl back and she said that she was sorry but that it wasn't Colonial's fault...really? How can she say that? I contracted with Colonial over 2 months in advance!
Needless to say, we cancelled the pickup and were told that we would receive our money back
within 3-5 business days. 6 days later, still having not received our refund, I called again only to be told that it takes 5-10 business days. I am still waiting, but it has only been 8 business days.
Because we had to cancel our pickup, we had to buy last minute plane tickets to fly back to Houston that same day, rent a U-Haul, hire local labor to help us load the truck, rent a car for the less that 24 hours that we were there, and spend hundreds of dollars on gas and food to drive our belongings to Phoenix. All in a span of 3 days. All so that we wouldn't have to pay $1700 in rent because your company dropped the ball.
I am still waiting your refund and have no money to pay my bills. At this time I am asking for you to refund me for my plane tickets($975.60), rental car($60.38), gas for rental car($10), and money order fees($80), total of $1,125.98, all of which I would not have had to pay for if Colonial would not have dropped the ball on my move. I am not asking to be reimbursed for the U-Haul, day labor, gas, or food (which I could ask for the food to be reimbursed), as these would have been included in the price of my move with Colonial, had everything gone as planned.
I will be writing a review about my experience on your website as well as others, including Angie's list and the BBB. I will give you 10 business days to respond first. Your response will determine the content of my reviews and my course of further action. I have attached receipts for $1,125.98.
Respectfully,
Cynthia Xxxxx
Job No: 54452768-CO
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I received a response as follows:
From: President.Office <[email protected]>
To: 'Cyndi Xxxxx' <[email protected]>
Sent: Thursday, July 19, 2012 3:31 PM
Subject: RE: complaint
Ms. Xxxxx,
After management has reviewed your account, your refund was expedited, but you will not receive any further compensation. I am sorry for the inconveniences that you had. Thank you for your time.
Sincerely,
Christine Hxxxx
Office of the President
[email protected]
O: 954.958.2229
F: 855.700.6509
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This company left me broke after hustling late on the morning of June 30th to book a U-Haul, find and hire day labor to help my husband and I, buy plane tickets to fly back to Houston that very day, and rent a car. It was the last day of my lease and our complex would not let us pay only a couple of days rent. I didn't ask to be reimbursed for the labor, truck, gas, or even meals for our 3 day ordeal to move ourselves, but only for the car rental, gas, plane tickets, and wiring fees. They didn't even give me an explanation as to why they denied it. My husband just started working yesterday and after paying bills with what we had, we are flat broke. This $1126 was money that I would not have originally spent for this move and I believe that they should pay me back.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: Cyndi Xxxxx [mailto:[email protected]]
Sent: Wednesday, July 11, 2012 6:25 PM
To: [email protected]
Subject: complaint
To Whom It May Concern:
On April 25th I contracted with your company to move my household from Pearland, Texas, to Phoenix, Arizona. After reading some reviews and speaking to Roee Bxx-Xxxx, I told myself that the bad things in the reviews wouldn't happen to me. After all, bad things sometimes happen, and Roee was very nice and very convincing that things would be fine. I put down my deposit of $1209.60 and was told that I wouldn't know who would be moving me until much closer to my pick-up date of June 28th (or backup date of June 29th).
On Wednesday, June 27th, I was informed that the pickup would not be the next day, but instead would be on the backup date of the 29th. I was given the name and number of United Distribution and told that they would be picking me up. I immediately called them to discuss the details, as we live in a gated community and had already moved to Phoenix. Carlene at United knew not of the pickup. When I called Colonial back, I was told that there was a double scheduling and that they were finding someone for my pickup and not to worry. I was very worried however, because my lease was up on June 30th and I had to be out.
On June 28th, I was told that the pickup date was moved to Saturday, June 30th. Since I had to be out by this date, I was assured by your company that it would be okay. Again, I was told that United Distribution was doing my pickup. When I called United and spoke to Carlene, she said that the paperwork hadn't come across her desk yet.
On Friday, June 29th, I received a phone call again from Julian at extension 194 telling me that United was picking me up and that they required a downpayment of 50% in cash, money order, or counter check. I told him that I was in Phoenix already and didn't know if I could get the funds to my sister in time, as she was meeting the movers. Why was I not told sooner? I then called United and spoke to Carlene again. She sounded surprised when I told her that they were picking me up the next day and said she'd have to call me back. She never did, and their office closed for the weekend. In the meantime, I had to go to the bank, withdrawl $1200 and take it to Walmart to wire money to my sister. I spent $80 in wiring fees, plus time and gas to get this done. Not to mention my sister having to find a ride to Walmart in Pearland at 7am on a Saturday to pick up the money.
On Saturday, June 30th, I was called by a woman at your company, Cheryl Addisson. She was rude and even hung up on my husband after I handed him the phone because I was in tears. She was overtalking him and hung up on him. We did call her back. She wasn't very nice. It was in the afternoon your time, around 10:40am Pearland time. The movers were expected to arrive between 9am-12pm. She informed us that there was a scheduling mixup and that we were not being picked up by United. Instead, we would be picked up on Sunday evening or Monday morning by American. We told her that was unacceptable as we had to be out that evening, and my sister was booked on a plane for 6:15pm that evening to move back to Kansas City. Cheryl offered to give us a $150 refund toward our rent, but after calling our rental office, they told us that they do not do holdovers, so we would owe a full month's rent if we weren't out by Sunday at 1pm. We were good tenants, so she gave us 13 extra hours. We called American but there was nothing that they could do to pick us up any earlier. We called Cheryl back and she said that she was sorry but that it wasn't Colonial's fault...really? How can she say that? I contracted with Colonial over 2 months in advance!
Needless to say, we cancelled the pickup and were told that we would receive our money back
within 3-5 business days. 6 days later, still having not received our refund, I called again only to be told that it takes 5-10 business days. I am still waiting, but it has only been 8 business days.
Because we had to cancel our pickup, we had to buy last minute plane tickets to fly back to Houston that same day, rent a U-Haul, hire local labor to help us load the truck, rent a car for the less that 24 hours that we were there, and spend hundreds of dollars on gas and food to drive our belongings to Phoenix. All in a span of 3 days. All so that we wouldn't have to pay $1700 in rent because your company dropped the ball.
I am still waiting your refund and have no money to pay my bills. At this time I am asking for you to refund me for my plane tickets($975.60), rental car($60.38), gas for rental car($10), and money order fees($80), total of $1,125.98, all of which I would not have had to pay for if Colonial would not have dropped the ball on my move. I am not asking to be reimbursed for the U-Haul, day labor, gas, or food (which I could ask for the food to be reimbursed), as these would have been included in the price of my move with Colonial, had everything gone as planned.
I will be writing a review about my experience on your website as well as others, including Angie's list and the BBB. I will give you 10 business days to respond first. Your response will determine the content of my reviews and my course of further action. I have attached receipts for $1,125.98.
Respectfully,
Cynthia Xxxxx
Job No: 54452768-CO
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I received a response as follows:
From: President.Office <[email protected]>
To: 'Cyndi Xxxxx' <[email protected]>
Sent: Thursday, July 19, 2012 3:31 PM
Subject: RE: complaint
Ms. Xxxxx,
After management has reviewed your account, your refund was expedited, but you will not receive any further compensation. I am sorry for the inconveniences that you had. Thank you for your time.
Sincerely,
Christine Hxxxx
Office of the President
[email protected]
O: 954.958.2229
F: 855.700.6509
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This company left me broke after hustling late on the morning of June 30th to book a U-Haul, find and hire day labor to help my husband and I, buy plane tickets to fly back to Houston that very day, and rent a car. It was the last day of my lease and our complex would not let us pay only a couple of days rent. I didn't ask to be reimbursed for the labor, truck, gas, or even meals for our 3 day ordeal to move ourselves, but only for the car rental, gas, plane tickets, and wiring fees. They didn't even give me an explanation as to why they denied it. My husband just started working yesterday and after paying bills with what we had, we are flat broke. This $1126 was money that I would not have originally spent for this move and I believe that they should pay me back.
