Complaint Review: Comcast - Houston Texas

I am being thoroughly ripped-off from Day one by this company. A sales rep in full uniform came to my apartments. Offered a great deal to have all 3 of my bedrooms hooked up. I had to wait due to the fact that I was transferring apartments.

If had only knew then what I know now I would have told that little sales rep to go to hell. I waited a month and had the service installed if that's what you want to call it. The tech could not drill any holes in my walls, even though I was in the same apartment complex that the sales rep told me I could.

So I have 2 dvrs (seeing as he was one receiver short because the phone rep mesed that up)and a modem sitting in my living room hooked up to absolutley nothing. I am a physically ill woman so I could not lift a tv or our desktop to the livingroom to confirm if the services even worked. The tech wouldn't move anything because he didn't want to be liable for dropping and breaking anything.

All the tech could do was confirm my phone worked and left.

I don't blame him because he technically did his job. Yet I had equipment sitting on my floor in my livingroom literally collecting dust and not being used. You think that kept Comcast from charging me for it?

Even though I called numerous times to inform them to please not charge me for equipment not being physically used. After 3 additional techs I finally was fed up and just requested the service be terminated. Only to be knee-jerked into keeping the service with false promises that a tech could in fact hook up my rooms.

I was given misinformation by several phone reps and ofcourse they would tell me one thing and notate another. Leaving out their false promises of credits for my trouble and the fact I asked for the service to be terminated twice by then.

I also got a phone rep with surreal nasty attitude as if I owed her the bill personally. Who told me if I didnt pay the bill before the past due date that it would be turned off. Not Suspended, turned off as I wished in the first place.

This was 2/20 only to find out it wasn't actually terminated physically due to lack of payment on 3/30. No one asked for equipment or payment, they just turned it off and kept on about their day. Coincedentally I spoke to a phone rep that day who didn't bother to inform it was turned off only that I should return the equipment.

She notated I agreed to return the equipment which was lie because I told her due to ailments I could not leave the house or drive. I asked her if the company picked up the equipment and she said "We don't do that."

Which turned out to be a ploy to continue to charge me for receivers obviously not in use.

Then a knock on my door on 5/6 proved her wrong and made her little plot to continue billing me painfully clear. a nice young man showed up to pick up the equipment and to let me know they were still charging me for as if I was using it to that day.

I'm not oblivious to the fact that I do owe them something but not 800.00 for a bunch of b.s and lies and false notations on top of that. What sane person would pay that after, 5 technicians, atleast 7 phone reps, 4 supervisors and 1 head supervisor. Whom I aked shouldn't it ring any bells of obvious problems after so many conversations with so many people?? Yet I'm still being ripped-off.

I don't find it fair that I am being held liable for their misinformation and that of alleged "supervisors" who neglected to inform me of the same. Had I known, I would have asked someone to drop their crappy receivers off to them. Yet I have an bill almost $800.00 for a terrible service I have had problems with since Day One.

Luckylady

houston, Texas

U.S.A.