Complaint Review: Comcast - Pasadena Maryland

Let me begin by stating that I orignally TURNED-IN my Comcast high speed internet rental modem after it began dropping connections. I then purchased a Toshiba PCX5000 high speed internet cable modem. The Industry's First Cable Modem and Wireless Router Combination With Check Point FireWall-1 Technology! It includes both wired and wireless networking features, with four 10/100 ports and an 802.11b wireless interface. This allows consumers the ability to connect multiple(8)computers to the Internet. These connections are made using DHCP, and therefore Comcast is not able to charge you for each computer connection. As they do with their rental modems. I am still having connections dropped at the same rate as I've experienced since the cable was laid on the street. I found out that whenever my modem gets disconnected that I've got abnormally high connections coming to my computer from "double click" an Yahoo - Pogo internet services. So what I did to lesson the disruptions was to block such sites in my firewall. Still Yahoo is so vast and rich in IP addresses that finding them all and blocking them seems to be an impossible task causing further disruptions of service to my cable modem. I've tried Verizon's wireless connection service too. The service is slower, but the connection is more stable. Instead of getting bumped off-line I experience losing a connection with an gaming site itself. Which makes it easier to get back in the game not having to reset the modem. The two services balance out for me with Comcast and Toshiba's PSX5000 modem getting the nod. I believe the cable line isn't fat enough to accomodate such a wrath of information all at once. Which means I'm still waiting on something better to come along.

Let me begin by stating that I orignally TURNED-IN my Comcast high speed internet rental modem after it began dropping connections. I then purchased a Toshiba PCX5000 high speed internet cable modem. The Industry's First Cable Modem and Wireless Router Combination With Check Point FireWall-1 Technology! It includes both wired and wireless networking features, with four 10/100 ports and an 802.11b wireless interface. This allows consumers the ability to connect multiple(8)computers to the Internet. These connections are made using DHCP, and therefore Comcast is not able to charge you for each computer connection. As they do with their rental modems. I am still having connections dropped at the same rate as I've experienced since the cable was laid on the street. I found out that whenever my modem gets disconnected that I've got abnormally high connections coming to my computer from "double click" an Yahoo - Pogo internet services. So what I did to lesson the disruptions was to block such sites in my firewall. Still Yahoo is so vast and rich in IP addresses that finding them all and blocking them seems to be an impossible task causing further disruptions of service to my cable modem. I've tried Verizon's wireless connection service too. The service is slower, but the connection is more stable. Instead of getting bumped off-line I experience losing a connection with an gaming site itself. Which makes it easier to get back in the game not having to reset the modem. The two services balance out for me with Comcast and Toshiba's PSX5000 modem getting the nod. I believe the cable line isn't fat enough to accomodate such a wrath of information all at once. Which means I'm still waiting on something better to come along.

Let me begin by stating that I orignally TURNED-IN my Comcast high speed internet rental modem after it began dropping connections. I then purchased a Toshiba PCX5000 high speed internet cable modem. The Industry's First Cable Modem and Wireless Router Combination With Check Point FireWall-1 Technology! It includes both wired and wireless networking features, with four 10/100 ports and an 802.11b wireless interface. This allows consumers the ability to connect multiple(8)computers to the Internet. These connections are made using DHCP, and therefore Comcast is not able to charge you for each computer connection. As they do with their rental modems. I am still having connections dropped at the same rate as I've experienced since the cable was laid on the street. I found out that whenever my modem gets disconnected that I've got abnormally high connections coming to my computer from "double click" an Yahoo - Pogo internet services. So what I did to lesson the disruptions was to block such sites in my firewall. Still Yahoo is so vast and rich in IP addresses that finding them all and blocking them seems to be an impossible task causing further disruptions of service to my cable modem. I've tried Verizon's wireless connection service too. The service is slower, but the connection is more stable. Instead of getting bumped off-line I experience losing a connection with an gaming site itself. Which makes it easier to get back in the game not having to reset the modem. The two services balance out for me with Comcast and Toshiba's PSX5000 modem getting the nod. I believe the cable line isn't fat enough to accomodate such a wrath of information all at once. Which means I'm still waiting on something better to come along.

Let me begin by stating that I orignally TURNED-IN my Comcast high speed internet rental modem after it began dropping connections. I then purchased a Toshiba PCX5000 high speed internet cable modem. The Industry's First Cable Modem and Wireless Router Combination With Check Point FireWall-1 Technology! It includes both wired and wireless networking features, with four 10/100 ports and an 802.11b wireless interface. This allows consumers the ability to connect multiple(8)computers to the Internet. These connections are made using DHCP, and therefore Comcast is not able to charge you for each computer connection. As they do with their rental modems. I am still having connections dropped at the same rate as I've experienced since the cable was laid on the street. I found out that whenever my modem gets disconnected that I've got abnormally high connections coming to my computer from "double click" an Yahoo - Pogo internet services. So what I did to lesson the disruptions was to block such sites in my firewall. Still Yahoo is so vast and rich in IP addresses that finding them all and blocking them seems to be an impossible task causing further disruptions of service to my cable modem. I've tried Verizon's wireless connection service too. The service is slower, but the connection is more stable. Instead of getting bumped off-line I experience losing a connection with an gaming site itself. Which makes it easier to get back in the game not having to reset the modem. The two services balance out for me with Comcast and Toshiba's PSX5000 modem getting the nod. I believe the cable line isn't fat enough to accomodate such a wrath of information all at once. Which means I'm still waiting on something better to come along.

A a former escalated tier tech for comcast hsi, i can only offer some suggestions. There are many many things that can cause your modem to continually go offline. You have been way too vague to try to determine if the problem truly is comcast or something you are causing. Are you using a router, hub, switch, or are you using a wifi setup. What type of network adapter are you using, have you made any changes to your system recently (add/remove software)? is the cat5 cable your using kinked or cut. Is it tacked along a baseboard or is it internally wired? What OS are you using? I hated working for comcast..but we were good techs. You cant just say its all thir fault without satting the facts.