Gillian
Atlanta,#2Consumer Suggestion
Sun, July 25, 2004
This is just a suggestion. Draw up an invoice for the lost money in tutoring and for any other time that you can actually support the fact that you have lost money. ie. incurred real damages. Then draft a letter to the Dell Corporate office. Include the invoice and ask for compensation. You may not receive a check, but you will certainly get their attention. I suspect also, that you will find your issue resolved more quickly. Also, refer the Dell Officials to this website. It is pointless dealing with the outsource-offshore sourced "support", they will not escalate your problem, as Dell is a customer, and they do NOT actually wish to have Dell know about their lack of service provided. I too am in the process of having a problem resolved. I also received "non-service" from the technical "non-support" and Customer "non" service. This was first level support, and I am waiting a day or two to see what the next response is. I can prove damages, as I own a small business. Therefore, I will also ask the small claims court in my area about my options. To be fair however, I do have to give them a reasonable period of time to respond. I will post a separate rip-off complaint to tell-all if I do not get a response.
Gillian
Atlanta,#3Consumer Suggestion
Sun, July 25, 2004
This is just a suggestion. Draw up an invoice for the lost money in tutoring and for any other time that you can actually support the fact that you have lost money. ie. incurred real damages. Then draft a letter to the Dell Corporate office. Include the invoice and ask for compensation. You may not receive a check, but you will certainly get their attention. I suspect also, that you will find your issue resolved more quickly. Also, refer the Dell Officials to this website. It is pointless dealing with the outsource-offshore sourced "support", they will not escalate your problem, as Dell is a customer, and they do NOT actually wish to have Dell know about their lack of service provided. I too am in the process of having a problem resolved. I also received "non-service" from the technical "non-support" and Customer "non" service. This was first level support, and I am waiting a day or two to see what the next response is. I can prove damages, as I own a small business. Therefore, I will also ask the small claims court in my area about my options. To be fair however, I do have to give them a reasonable period of time to respond. I will post a separate rip-off complaint to tell-all if I do not get a response.
Gillian
Atlanta,#4Consumer Suggestion
Sun, July 25, 2004
This is just a suggestion. Draw up an invoice for the lost money in tutoring and for any other time that you can actually support the fact that you have lost money. ie. incurred real damages. Then draft a letter to the Dell Corporate office. Include the invoice and ask for compensation. You may not receive a check, but you will certainly get their attention. I suspect also, that you will find your issue resolved more quickly. Also, refer the Dell Officials to this website. It is pointless dealing with the outsource-offshore sourced "support", they will not escalate your problem, as Dell is a customer, and they do NOT actually wish to have Dell know about their lack of service provided. I too am in the process of having a problem resolved. I also received "non-service" from the technical "non-support" and Customer "non" service. This was first level support, and I am waiting a day or two to see what the next response is. I can prove damages, as I own a small business. Therefore, I will also ask the small claims court in my area about my options. To be fair however, I do have to give them a reasonable period of time to respond. I will post a separate rip-off complaint to tell-all if I do not get a response.