Steven
Jacksonville,#2Consumer Suggestion
Thu, June 26, 2008
How many excuses (some real and some imagined) do you think that management hears from people trying to cancel reservations at the last minute (well within 24 to 48 hours anyway). You should try writing a letter to the corporate folks (not the hotel manager) explaining what happened and why you had to cancel your plans. Were you traveling for business or pleasure??? Why not get a rental car??? Maybe print up a copy of the police report and send it with the letter as well. You could be surprised at the arrangements that could be made if you go over the head of the hotel manager. Good luck,