Christopher
Atlanta,#2UPDATE Employee
Fri, August 16, 2002
In the case outlined what the cashier should have done was to subtract the 150 from the price of the laptop. What we use is called a Valued Customer Rebate Card. With it we can match any mail in rebate offer from a competor, however you do not have to wait for anything in the mail, and can use the rebate at once on the next purchase. In your case you would/should have been able to use the 150 towards the purchase of a printer or any thing else we sell. This like many other policies fail due to poor training at our store locations. We want your business, we just make it hard some times.