- Report: #128394
Complaint Review: Compaq - HP - Palo Alto California
-
Author Confirmed
Why?
Compaq - HP
3000 Hanover Street Palo Alto, 94304-1185 California, U.S.A.
Phone:
650-857-1501
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Compaq/HP ripoff! False Advertising on Warrantee! Palo Alto California
I just purchased a Compaq/Hp Presario 3000 Laptop 4 months ago. I have had a few issues I needed to clear up with HP warranty (1 year parts and labor). Now I purchased this Laptop at Wal Mart. I called Support and spent 35 minutes with a customer service rep who spoke English so badly it wasn't even funny. Then after all of that he says my warranty expired 2 years ago.
I give them the exact date I purchsed the computer as verified by my store reciept as well as my credit card statement showing I had purchased my new computer and registered it with Compaq/Hp less than 5 months prior to this happening. I told them the advertised warranty is at least 1 year parts and labor and what they are doing is false advertisment. Compaq/Hp states now their warranty is one year from the time the retailer buys the product.
Charles
Selma, Alabama
U.S.A.
I give them the exact date I purchsed the computer as verified by my store reciept as well as my credit card statement showing I had purchased my new computer and registered it with Compaq/Hp less than 5 months prior to this happening. I told them the advertised warranty is at least 1 year parts and labor and what they are doing is false advertisment. Compaq/Hp states now their warranty is one year from the time the retailer buys the product.
Charles
Selma, Alabama
U.S.A.
