- Report: #252258
Complaint Review: Connect3D Incorporated - San Jose California
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Author Confirmed
Why?
Connect3D Incorporated
1762 Technology Drive, Suite 223 San Jose, 95110 California, U.S.A.
Phone:
408-441-4632
Web:
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Business Rating:
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Connect3D Incorporated Failed to send rebate checks for items purchased at Buy ripoff San Jose California
Buy.com sold me a Connect3D brand 2 GB SD Memory card for $50 with a $50 manufacturer rebate on February 1, 2007. I received confirmation of my rebate from Connect3D via email on March 28, 2007.
Customer Service telephone number is just a standard recording saying that rebates will be processed by a third party. No further information is given and there is no way to contact a real person. Emails are ignored.
It's been 4 months and no rebates have been issued by this company.
According to the FTC, if the manufacturer fails to pay a rebate, the retailer will become responsible. I contacted Buy.com via telephone on June 1, 2007 and demanded payment for this rebate. I was told that many unhappy customers are calling about Connect3D rebates and that I would be contacted shortly. On June 4, 2007, Buy.com sent me a form letter stating that they would contact the manufacturer on my behalf. This is the same identical message being posted online for weeks by other customers.
Bottom-line: It's been over 16 weeks and there's no way to contact the processing company to find out when or if the rebate checks will be mailed.
John
Chicago, Illinois
U.S.A.
Customer Service telephone number is just a standard recording saying that rebates will be processed by a third party. No further information is given and there is no way to contact a real person. Emails are ignored.
It's been 4 months and no rebates have been issued by this company.
According to the FTC, if the manufacturer fails to pay a rebate, the retailer will become responsible. I contacted Buy.com via telephone on June 1, 2007 and demanded payment for this rebate. I was told that many unhappy customers are calling about Connect3D rebates and that I would be contacted shortly. On June 4, 2007, Buy.com sent me a form letter stating that they would contact the manufacturer on my behalf. This is the same identical message being posted online for weeks by other customers.
Bottom-line: It's been over 16 weeks and there's no way to contact the processing company to find out when or if the rebate checks will be mailed.
John
Chicago, Illinois
U.S.A.
