- Report: #255377
Complaint Review: Connect3D - San Jose California
-
Author Confirmed
Why?
Connect3D
1762 Technology Drive Suite 223 San Jose, 95110 California, U.S.A.
Phone:
408-441-4632
Web:
N/A
Categories:
Business Rating:
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Connect3D ripoff fraudulent rebate (before they close trading?!) San Jose California
I bought a Connect 3D 2GB 2.0 USB Drive (C3D 4007) for $50 through Buy.com on 01/25/2007 (order # 32117402). I mailed the $50 rebate form to Connect3D at 1762 Technology Drive Suite 223, San Jose, CA 95110 on 2/5/2007. I got an email from Connect3DCustomerService on 3/29/2007 saying that We have received your Connect3D rebate and are processing your claim. Your Claim ID is 36470341 (see 1st email copy below).
At the middle of May, I called Connect3D at 408-441-4632 and a lady answered me saying my rebate request has been approved and check will be sent to me soon.
2 weeks later, I did not receive anything from Connect3D, so called above number again, now it became an answering machine saying because of large number of rebate request, they have forwarded the requests to a third party, who will contact me on the rebate issue
Now every time when I tried to call the number, nobody answers the phone!
THAT IS A $50 REBATE! Is that a fraud sale because of the "$0 after rebate" ads.?
I emailed Connect3D, buy.com, as well as Connect3D head office in U.K.. Fortunately C3D European Support replied and told me an surprising news:
Unfortunately it does appear Connect3d-us have ceased trading (see 2nd email copy below).
Seems like IT IS A FRAUD SALE! CAN SOMEBODY STOP IT ?
---------- Forwarded message ----------
From: Connect3DCustomerService
Date: Mar 29, 2007 5:09 PM
Subject: Connect3D Email Notification
Dear ***:
Thank you for your purchase of a Connect3D product. We have received your Connect3D rebate and are processing your claim. Please allow 6-8 weeks for processing. If you would like to check the status of your claim online, please refer to www.rebate-zone.com/Connect3D. Your Claim ID is 36470341.
Again, thank you for your patronage.
This is an automatically generated email that is unable to accommodate replies.
Please be aware that you have not been added to an email list.
Connect3D Rebate Center
Customer Care
---------- Forwarded message ----------
From: Auto Mailer
Date: Jun 15, 2007 5:19 AM
Subject: Re: Connect3D rebate FRAUD ?!?
To: xx
Hi,
Sorry to hear you have been having problems with your rebate, but we (European Support) have no information on how the rebate system operates. Unfortunately it does appear Connect3d-us have ceased trading, and as they our a seperate company to connect3d-europe, I'm afraid we cannot help here.
Best Regards
C3D European Support
Shen
Rockville, Maryland
U.S.A.
At the middle of May, I called Connect3D at 408-441-4632 and a lady answered me saying my rebate request has been approved and check will be sent to me soon.
2 weeks later, I did not receive anything from Connect3D, so called above number again, now it became an answering machine saying because of large number of rebate request, they have forwarded the requests to a third party, who will contact me on the rebate issue
Now every time when I tried to call the number, nobody answers the phone!
THAT IS A $50 REBATE! Is that a fraud sale because of the "$0 after rebate" ads.?
I emailed Connect3D, buy.com, as well as Connect3D head office in U.K.. Fortunately C3D European Support replied and told me an surprising news:
Unfortunately it does appear Connect3d-us have ceased trading (see 2nd email copy below).
Seems like IT IS A FRAUD SALE! CAN SOMEBODY STOP IT ?
---------- Forwarded message ----------
From: Connect3DCustomerService
Date: Mar 29, 2007 5:09 PM
Subject: Connect3D Email Notification
Dear ***:
Thank you for your purchase of a Connect3D product. We have received your Connect3D rebate and are processing your claim. Please allow 6-8 weeks for processing. If you would like to check the status of your claim online, please refer to www.rebate-zone.com/Connect3D. Your Claim ID is 36470341.
Again, thank you for your patronage.
This is an automatically generated email that is unable to accommodate replies.
Please be aware that you have not been added to an email list.
Connect3D Rebate Center
Customer Care
---------- Forwarded message ----------
From: Auto Mailer
Date: Jun 15, 2007 5:19 AM
Subject: Re: Connect3D rebate FRAUD ?!?
To: xx
Hi,
Sorry to hear you have been having problems with your rebate, but we (European Support) have no information on how the rebate system operates. Unfortunately it does appear Connect3d-us have ceased trading, and as they our a seperate company to connect3d-europe, I'm afraid we cannot help here.
Best Regards
C3D European Support
Shen
Rockville, Maryland
U.S.A.
4 Updates & Rebuttals
Shen
Rockville,Maryland,
U.S.A.
Positive!? response from Buy.com
#2Author of original report
Wed, July 11, 2007
Dear Buy.com Customer, You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you. Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly. Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate. No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained. We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret. Sincerely, Buy.com You are the recipient of a $10 Buy.com gift certificate from Buy.com Customer Support. You can apply this gift certificate toward any of the over 2 million products at Buy.com. ......
Shen
Rockville,Maryland,
U.S.A.
Positive!? response from Buy.com
#3Author of original report
Wed, July 11, 2007
Dear Buy.com Customer, You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you. Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly. Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate. No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained. We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret. Sincerely, Buy.com You are the recipient of a $10 Buy.com gift certificate from Buy.com Customer Support. You can apply this gift certificate toward any of the over 2 million products at Buy.com. ......
Shen
Rockville,Maryland,
U.S.A.
Positive!? response from Buy.com
#4Author of original report
Wed, July 11, 2007
Dear Buy.com Customer, You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you. Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly. Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate. No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained. We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret. Sincerely, Buy.com You are the recipient of a $10 Buy.com gift certificate from Buy.com Customer Support. You can apply this gift certificate toward any of the over 2 million products at Buy.com. ......
Shen
Rockville,Maryland,
U.S.A.
Positive!? response from Buy.com
#5Author of original report
Wed, July 11, 2007
Dear Buy.com Customer, You recently purchased an item from Buy.com in which Connect 3D offered a manufacturer's rebate. We regret learning that Connect 3D has failed to honor a rebate offered to you. Reports are circulating that Connect 3D is now insolvent and no longer performing any business functions. We are investigating these reports. Indeed, before allowing Connect 3D rebate forms to be posted on our website, Buy.com took the additional steps of requiring financial statements from Connect 3D and obtaining a contractual commitment from Connect 3D to pay Buy.com directly for wrongly-rejected or extensively-delayed rebates. This contractual commitment allows Buy.com to bypass the rebate center and invoice Connect 3D directly on behalf of those affected customers who have contacted us directly. Buy.com has submitted demands to Connect 3D to perform on its contractual obligations. Connect 3D has ignored those requests and has refused to pay Buy.com for any of the Connect 3D rebates owed to our customers. As a result, on July 6, 2007 Buy.com filed a lawsuit in Orange County Superior Court against Connect 3D and others (including without limitation, Connect 3D's principal officers, Marc Levaggi and Mike Walsh, Connect 3D's distributor, Wintergreen Systems and Connect 3D's affiliated entities) for failure to honor commitments made to Buy.com and its customers. Litigation is unpredictable, costly and time consuming. However, it's Buy.com's belief that Connect 3D and the other defendants in this litigation should be required to honor your rebate. No assurance exists that Buy.com will be successful in this litigation or in attempting to enforce any judgment that may ultimately be obtained. We sincerely apologize for any hardship or inconvenience resulting from Connect 3D's failure to honor your rebate. Buy.com wants to remain your favored internet retailer. While we pursue this matter, please accept the following gift certificate as an indication of our sincere regret. Sincerely, Buy.com You are the recipient of a $10 Buy.com gift certificate from Buy.com Customer Support. You can apply this gift certificate toward any of the over 2 million products at Buy.com. ......
