- Report: #252446
Complaint Review: Connect3D - San Jose California
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Author Confirmed
Why?
Connect3D
1762 Technology Drive Suite 223 San Jose, 95110 California, U.S.A.
Phone:
408-441-4532
Web:
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Business Rating:
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Connect3D Won't honor $50.00 rebate on 1/25/2007 purchase was to receive in 8-10 weeks has been 20 weeks have recceived nothing San Jose California
I bought from Buy.com a Connect3D brand 2 GB SD Memory card for $50 with a $50 manufacturer rebate on February 1, 2007. I never received a confirmation of my rebate from Connect3D.
Customer Service telephone number is just a standard recording saying that rebates will be processed by a third party. No further information is given and there is no way to contact a real person. Emails are ignored.
It's been over 4 months and no rebates have been issued by this company.
According to the FTC, if the manufacturer fails to pay a rebate, the retailer will become responsible. I contacted Buy.com via telephone on June 5, 2007. I was told that many unhappy customers are calling about Connect3D rebates and that I would be contacted shortly.That they would contact the manufacturer on my behalf. This is the same identical message being posted online for weeks by other customers.
Bottom-line: It's been 20 weeks and there's no way to contact the processing company to find out when or if the rebate checks will be mailed.
Paulette
Jasper, Georgia
U.S.A.
Customer Service telephone number is just a standard recording saying that rebates will be processed by a third party. No further information is given and there is no way to contact a real person. Emails are ignored.
It's been over 4 months and no rebates have been issued by this company.
According to the FTC, if the manufacturer fails to pay a rebate, the retailer will become responsible. I contacted Buy.com via telephone on June 5, 2007. I was told that many unhappy customers are calling about Connect3D rebates and that I would be contacted shortly.That they would contact the manufacturer on my behalf. This is the same identical message being posted online for weeks by other customers.
Bottom-line: It's been 20 weeks and there's no way to contact the processing company to find out when or if the rebate checks will be mailed.
Paulette
Jasper, Georgia
U.S.A.
