- Report: #409369
Complaint Review: Constructiondeal.com - Sherman Oaks California
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Author Confirmed
Why?
Constructiondeal.com
5152 Sepulveda Blvd Sherman Oaks, 94403 California, U.S.A.
Phone:
866-663-4711
Web:
N/A
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Business Rating:
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Constructiondeal.com Took advance payment and didn't provide service agreed to. Sherman Oaks California
Just like another contractor in Ranch Cordova, Ca, I was sold one year unlimited job leads by this company. After just 6 months they sent a very deceptive e-mail entitled"important account information." The e-mail outlined a new service they were providing for their contractors. Having prepaid for a year I assumed the company was honest and would honor our contract for one year. I soon realized that I was no longer receiving any leads and to add insult to injury the company had charged my credit card without my authorization for additional services. Assuming it was a simple mistake, I contacted the company and they informed me that they had decided to change their service and since I had not acted within 30 days of their change I was out of luck for any refund.
I have disputed the charge to my credit card, but the fact that they thought they could unilaterally change the service agreement and start charging my credit card is CRIMINAL. I am sure they think that the small dollar amounts that they have cheated me and probably hundreds of other contractors is not enough for anyone to take action, but to me it is the principle of the thing.
DO NOT USE THIS SERVICE----THEY ARE UNETHICAL AND DECEPTIVE !!!!
Steve
French Camp, California
U.S.A.
I have disputed the charge to my credit card, but the fact that they thought they could unilaterally change the service agreement and start charging my credit card is CRIMINAL. I am sure they think that the small dollar amounts that they have cheated me and probably hundreds of other contractors is not enough for anyone to take action, but to me it is the principle of the thing.
DO NOT USE THIS SERVICE----THEY ARE UNETHICAL AND DECEPTIVE !!!!
Steve
French Camp, California
U.S.A.
1 Updates & Rebuttals
Cd Help
Sherman Oaks,California,
U.S.A.
We strive to provide the best service
#2UPDATE Employee
Wed, May 20, 2009
We are sorry you feel this way but we understand contractors need to receive quality leads. ConstructionDeal.com offers a guarantee that all leads we deliver will be valid. We back up that guarantee with a credit towards a future lead on any lead that a contractor is unable to make a bid on. Your plan was changed but you were notified and you did receive the email as stated above. You had 30 days to receive a complete prorated refund. You did not exercise the refund option so we prorated the credit amount and applied it towards new leads. ConstructionDeal.com strives to offer the best service in the industry. We have been doing business for 5 years and in that time we have had no complaints on Ripoff Report and have an excellent rating with the Better Business Bureau. We stand by our contractors and do everything possible to assist them. We takes its reputation very seriously and we are available to answer any questions at 866-663-4711 or we can be reached by email at [email protected]. Kindest Regards, The ConstructionDeal.com Team
