Julie
Marengo,#2Consumer Comment
Thu, April 21, 2005
With a lot of effort and reading some ideas from previous posts on this site, today I finally received my apple i book. After I mailed and faxed over copies of my ibook, 8 days later, I am typing this report on my laptop! It is really cool and was definately worth all of the extra effort. Good luck everyone and do not give up. I think that is what they want is for people to just give up and then they don't have to fulfill all of the gift orders. Good luck!!!
Julie
Marengo,#3Consumer Comment
Thu, April 14, 2005
Amazingly after filing all of these reports and also filing a report with the better business busreau, I did receive a computer generated email stating for me to mail in copies of my proof of completing offers. I didn't really believe that would get me any where so I too started trying to get through on the phone number 866-379-8612 but there wasn't ever anyone at that number. All I kept getting was a answering machine. Like someone mentioned in another report, I just started dialing extensions until I got a live person. I can't even remember what I dialed but I got a hold of a Mike whom happened to be the V.P. of marketing. He tried at first to brush me off and told me that I needed extension #100 and then I explained all of the issues that I was having about not getting credit for offers and then sending countless emails and leaving numerous messages at this extension but never had even gotten a response. He tried to make the excuse that customer service is behind and have to fill thousands of redemtions daily, but I told him that no response after 2 months of phoning was just not acceptable regardless. He was completely shocked by this information and said he would have somebody call me back yet that day. I thought...yah right. Amazingly about 1 1/2 hrs later a very nice girl named Maria phoned me back and asked if I could fax over my proof right away and she would get my gift ordered. So I immediately looked up my info and faxed it to her and today which is 2 days later, I got an email with the tracking number for my apple ibook. Their website still has never been updated to show all offers complete, but as long as I get my laptop, I really don't care.
Julie
Marengo,#4Consumer Comment
Thu, April 14, 2005
Amazingly after filing all of these reports and also filing a report with the better business busreau, I did receive a computer generated email stating for me to mail in copies of my proof of completing offers. I didn't really believe that would get me any where so I too started trying to get through on the phone number 866-379-8612 but there wasn't ever anyone at that number. All I kept getting was a answering machine. Like someone mentioned in another report, I just started dialing extensions until I got a live person. I can't even remember what I dialed but I got a hold of a Mike whom happened to be the V.P. of marketing. He tried at first to brush me off and told me that I needed extension #100 and then I explained all of the issues that I was having about not getting credit for offers and then sending countless emails and leaving numerous messages at this extension but never had even gotten a response. He tried to make the excuse that customer service is behind and have to fill thousands of redemtions daily, but I told him that no response after 2 months of phoning was just not acceptable regardless. He was completely shocked by this information and said he would have somebody call me back yet that day. I thought...yah right. Amazingly about 1 1/2 hrs later a very nice girl named Maria phoned me back and asked if I could fax over my proof right away and she would get my gift ordered. So I immediately looked up my info and faxed it to her and today which is 2 days later, I got an email with the tracking number for my apple ibook. Their website still has never been updated to show all offers complete, but as long as I get my laptop, I really don't care.
Julie
Marengo,#5Author of original report
Sat, April 09, 2005
Amazingly after 2 months of getting nowhere with constant emails and phone calls, I write this report yesterday and also filed a report with the better business bureau and bam today I receive an email back from them stating that they do not have proof of completion of all offers. They stated that if I mail it to them, they will expedite my ibook to me. Well we'll see........I am not holding my breath though........
Julie
Marengo,#6Author of original report
Sat, April 09, 2005
Amazingly after 2 months of getting nowhere with constant emails and phone calls, I write this report yesterday and also filed a report with the better business bureau and bam today I receive an email back from them stating that they do not have proof of completion of all offers. They stated that if I mail it to them, they will expedite my ibook to me. Well we'll see........I am not holding my breath though........
Julie
Marengo,#7Author of original report
Sat, April 09, 2005
Amazingly after 2 months of getting nowhere with constant emails and phone calls, I write this report yesterday and also filed a report with the better business bureau and bam today I receive an email back from them stating that they do not have proof of completion of all offers. They stated that if I mail it to them, they will expedite my ibook to me. Well we'll see........I am not holding my breath though........
Julie
Marengo,#8Author of original report
Sat, April 09, 2005
Amazingly after 2 months of getting nowhere with constant emails and phone calls, I write this report yesterday and also filed a report with the better business bureau and bam today I receive an email back from them stating that they do not have proof of completion of all offers. They stated that if I mail it to them, they will expedite my ibook to me. Well we'll see........I am not holding my breath though........