Purchased car in October 2012. Made payments on time for at least six months then increased the monthly payments. In October 2013, I was furloughed and stopped my recurring payments WITH an email to the company. I was contacted by a representative who said my payments were "ahead" and the next payment was not due until December 2013. At the end of November 2013, I resumed the recurring payments. However, I was charged with a "return" and "late" fee as the payment was not taken from my bank account. Another email was sent to these assholes. In all, I have sent 3 emails without a response AND my home phone is called for 3 straight hours at 15 minute intervals. To date (December 30, 2013), my December payment has not be debited from my bank account. This is a ploy to charge late fees. I refuse to send payments via Western Union as the fees are too high. I opt to send recurring payments instead - it is MY choice. I am certain that these A******* will ask that I "wire" the payment to them. I HATE THIS COMPANY ~ PLEASE DO NOT USE THEM FOR ANY REASON.
Charna
DOVER,#2Author of original report
Mon, December 30, 2013
I work every day - I am not home when these a******* call my home. I explicitly asked that they respond in email as they have done in the past. Now, it seems to be a problem. Well, I have contacted the BBB and Consumer Financial Protection Bureau. Let CPS explain to them why they're such a*******!!
Robert
Irvine,#3Consumer Comment
Mon, December 30, 2013
I have sent 3 emails without a response AND my home phone is called for 3 straight hours at 15 minute intervals.
What did they say when you asked them about the payment being returned by your bank? When they were calling every 15 minutes you did talk to them..right?