• Report:  #1416

Complaint Review: Consumer Resource Services - La Mesa California

Reported By:
- Mesa, AZ,

Consumer Resource Services
8262 University Ave La Mesa, 91941 California, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I called this 800 number out of my local newspaper to see about an ad for a fairly new car for around $200. It was a number for a place called Consumer Resource Services, located somewhere in California. The lady I spoke to wouldn't tell me anything untill I gave her at least my checking account number. After that she preceded to explain that it was a government auction deal. And that any money that was to be collected for that offer was to be after I had reviewed the material and decided if I wanted to do it or not. She said that the offer was for 30 to 40 dollars.

Imagine my suprise when the very next day my bank account had a withdrawal(an electronic check no less) for $128.62! I called them back and asked what the charge was for. They said that I had "ordered" a vehicle and a separate housing guide. I then demanded a refund. They said that I would have to wait untill I got my "package." When I did get it, they then said that they couldn't just e-refund my money, that I would have to get authorization, and copies of flyers proving that I did attempt to use the "package."

After I received the flyers, I called them back and asked for my refund number. They then told me that I had to wait untill three(3) months after my order date had gone untill I could even get a refund authorization number! So I waited patiently untill that date.

I called, got my refund number and name of the associate that gave me that number. I then mailed it back in to the address the associate told me to mail it to. Still to this day, I have not heard back from them.

Somewhere during that time, I misplaced the authorization number and associate name, but when I call the 800 customer support line(1-800-768-9191) I am told that that number cannot be used. My wife and myself are furious with this company for their ineptitude and deceit. If you can help me at all with this or need more information, please contact me for further details.

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