- Report: #289865
Complaint Review: Continental Warranty - Nationwide
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Author Confirmed
Why?
Continental Warranty
24955 Pacfic Coast Highway Malibu Californa 90265 Nationwide, U.S.A.
Phone:
800-929 2694
Web:
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continental Warranty told if you dont use you will get full refund Malibu Californa
We were send a letter.Telling us we see your van has high miles and the warrenty is running out.We will give you a full warrenty on your van for 300.00 down 88.00 a moth full warrenty.And here is the best part if you never use it. And you trade your car in you will get a full refund of the money you paid in. We paid 300.00 and paid 10 months 88.00 dollars. We bought a new car called to cancel. After 3 weeks we were told are refund was 200.00 dollars. There comment was when we said you promised a full refund. Will you dont get that your van had high milles. We never had a service call . Never used there service. And there comment was you had a high miles. This is the most stupid statement i have ever heard . They dont care what they say to you they are keeping your money. These people are so crooked and proud of it they have a scam. and dont care who they hurt.They need to be put out of everyones misery. If someone can help please do . We were robbed. And i bet thre is a whole lot more people that have been done wrong by . CONTINENTAL WARRENTY.
Dana
saint augustine, Florida
U.S.A.
Dana
saint augustine, Florida
U.S.A.
2 Updates & Rebuttals
Lonnie
Lynnwood,Washington,
U.S.A.
The question I have on this complaint.
#2UPDATE Employee
Thu, December 27, 2007
Every insurance policy and extended warranty works the same on this issue. You can cancel the plan at anytime, cancellation after the first 60 days result in a prorated refund. Example someone buys a 37 month 37,000 mile warranty for $2,100.00 dollars, they drive for 6 months and put 12,300 miles on the vehicle. They have used approximately 16.66% of the plan by time and 33% of the mileage. The prorated refund would be 67% of the plan cost which would be $1,400.00 dollars. Lets says the customer had put down $245.00 and had made 5 payments of $90.00 a month. They have paid us a total of $695.00 and used $700.00 worth of our warranty and are subject to no refund, in fact they owe us $5.00 dollars. Any warranty follows these parameters, GM, Ford, BMW, Chrysler, any of them. I apologize if there was confusion on this, the terms of cancelling an agreement for a prorated refund are gone over on recording in the verification department and are spelled out in the contract that you have to read and agree to for 30 days prior to making your first payment. Please feel free to contact me at [email protected] if you would like me to go over the contract with you. Lonnie Pitts Welcome Center Manager
Jay
FORDS,New Jersey,
U.S.A.
LONNIE WHY NOT ANSWER THIS ONE, HA HA HA
#3Consumer Comment
Mon, December 24, 2007
Lonnie Why not answer this one? Maybe there is some truth to this? How things make you laugh.
