- Report: #966725
Complaint Review: coolhandle.com - Los Angeles California
Reported By:
Theresa -
Waterbury, Connecticut, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
coolhandle.com
600 W 7th st, Los Angeles, 90017 California, United States of America
Phone:
866-200-2828
Web:
Categories:
Business Rating:
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coolhandle.com canceled with-in the 30 day money back gtd. but still no refund Los Angeles , California
I signed up for a online business that had a 30 day trial period. I
signed up on 4/28/12, sent them a request to cancel 1st on 5/11/12 ( and
if I click on their cancel button next to each product it says
"Existing Cancel Request:A cancellation request
for the following service exists:Simple Home Wealth System Pro [v1] -theperfectcellphone.com was submitted on 2012-05-11 16:15:15 PST.We have received your cancellation request. ancellation requests are handled in the order in which they were received. To follow up on your cancellation request, please respond to the original cancellation ticket." I got a email from a Adam R. requesting I give it a little longer, So I said I would. I still did not understand how it worked & sent another request on 5/15/12 ( just few days later) to completely cancel & refund everything. I have since sent request at least 3-4 times a month, sometimes every other day. I also resent every e-mail or confirmation of service tickets I have submitted twice in the last couple of weeks. I tried on-line chat & phone but they say they can not change a account unless its via support ticket ( as I stated I have sent probably around 30 or so) not only have they not refunded me yet ( even though it was less then a month) they keep charging me every month ( 94.78) they will not answer me or help me. I dont kn ow what to do. they have stolen from me and
still are. I have a few e-mails to prove that I did cancel more then once in the 30 day period.
for the following service exists:Simple Home Wealth System Pro [v1] -theperfectcellphone.com was submitted on 2012-05-11 16:15:15 PST.We have received your cancellation request. ancellation requests are handled in the order in which they were received. To follow up on your cancellation request, please respond to the original cancellation ticket." I got a email from a Adam R. requesting I give it a little longer, So I said I would. I still did not understand how it worked & sent another request on 5/15/12 ( just few days later) to completely cancel & refund everything. I have since sent request at least 3-4 times a month, sometimes every other day. I also resent every e-mail or confirmation of service tickets I have submitted twice in the last couple of weeks. I tried on-line chat & phone but they say they can not change a account unless its via support ticket ( as I stated I have sent probably around 30 or so) not only have they not refunded me yet ( even though it was less then a month) they keep charging me every month ( 94.78) they will not answer me or help me. I dont kn ow what to do. they have stolen from me and
still are. I have a few e-mails to prove that I did cancel more then once in the 30 day period.
1 Updates & Rebuttals
atwoodtre
Waterbury,Connecticut,
United States of America
Proof I canceled with coolhandle with-in 30 day trial
#2Author of original report
Sat, November 10, 2012
Not only do I have proof that I canceled more then once in the 30day cancel period by e-mail and support tickets. I did try to log back on to support tickets but their links never worked so I had to e-mail. Which is good because I have proof via e-mails, I wouldn't if I only submitted the "support tickets" because the only thing you can see & copy is the title that is in the e-mail confirmation they send you. I also have found many other complaints on many sites from people that had the exact same problem I am having. coolhandle.com seems to be making a habit of not refunding peoples money even though they canceled with-in the 30 day trial , just like me. I will paste some of my e-mails below as proof I canceled with-in the 30days. I signed up 4/28/12.
-----Original Message-----
From: atwoodtre <[email protected]>
To: billing <[email protected]>
Cc: atwoodtre <[email protected]>
Sent: Sat, May 19, 2012 9:46 pm
Subject: Re: [#NQY-796957]: Re: [Simple Home Wealth System] Re: Re: Refund ASAP!! PLEASE HELP!!! URGENT 3rd request
Please cancel & refund any & all accounts ASAP.
Thank you
Theresa Atwood
[email protected]
-------------------------------------------------------------------------------------------------------------------------------
Re: Customer InvoiceFrom:atwoodtre <[email protected]>To:billing <[email protected]>Cc:atwoodtre <[email protected]>Date:Sat, May 26, 2012 11:59 pm
I dont owe you anything you owe me refund. I canceled & requested refund a while ago. Please cancel all & refund ASAP.
Than k you
Theresa Atwood
[email protected]
