Joe
Richmond,#2Consumer Comment
Thu, May 12, 2005
Shelly~~It seems that Robert Lyons got away just in time~~Its common for people who owe money to find fault with everything after they get what they need.With (4) kids money i'm sure is not abundant but honesty should not be compromised~~~Just because robert is not in the picture he fronted whatever was nesssary for you to get the car to drive as you paid. This i see as trust in your ability to keep your promise.When you brought back the car and the issues were taken care of you got the car back and still owed money~~~How much do you think the shop invested to keep their promise?~~Then you post something here about somebody else~~~Why?~~~~~~Think about this~~~~~ YOUR WORD IS ONE OF THE THINGS YOU CAN GIVE AND KEEP AT THE SAME TIME~~~~~~THE TRANZMN
Jason
Simpsonville,#3Consumer Comment
Fri, April 22, 2005
Jery, you have a definate bone to pick with Cottman. A transmission contains a multitude of parts, any ONE of which that fails can cause problems. According to the gentleman from Mesa, the transmission was NOT rebuilt by Cottman, the transmission was a remanufactured transmission, which I would guess means that they purchased it and installed it, they did no other work on it. Within a short period of time, the remanufactured transmission failed and Cottman stood behind the work and repaired it. Later still, a leak developed which was probably an oversight by Cottman, but again was repaired at no cost. Precisely what a good business should do. So, first failure post-Cottman not the fault of Cottman, but the fault of a bad remanufactured transmission which I believe they purchased and went through QC at the company that remanufactured the transmission, so the fault is with that company. The second one is a leak which IS the fault of Cottman, but they did the right thing by fixing it. From what I am hearing here, this Cottman location has gone above and beyond.
Jery
Columbia,#4Consumer Comment
Fri, April 22, 2005
As you can see, even in the words of cottman transmission, the tranny failed several times???? Why is that? What if the bill was paid in full or properly financed..... still no excuse for faulty tranny reapirs that fails Seems to me, in my opinion, another franchise with repair work on a tranny and the tranny needing repairs AFTER it was "fixed". The reapir facility reveales it themselves!
Jery
Columbia,#5Consumer Comment
Fri, April 22, 2005
As you can see, even in the words of cottman transmission, the tranny failed several times???? Why is that? What if the bill was paid in full or properly financed..... still no excuse for faulty tranny reapirs that fails Seems to me, in my opinion, another franchise with repair work on a tranny and the tranny needing repairs AFTER it was "fixed". The reapir facility reveales it themselves!
Jery
Columbia,#6Consumer Comment
Fri, April 22, 2005
As you can see, even in the words of cottman transmission, the tranny failed several times???? Why is that? What if the bill was paid in full or properly financed..... still no excuse for faulty tranny reapirs that fails Seems to me, in my opinion, another franchise with repair work on a tranny and the tranny needing repairs AFTER it was "fixed". The reapir facility reveales it themselves!
Jery
Columbia,#7Consumer Comment
Fri, April 22, 2005
As you can see, even in the words of cottman transmission, the tranny failed several times???? Why is that? What if the bill was paid in full or properly financed..... still no excuse for faulty tranny reapirs that fails Seems to me, in my opinion, another franchise with repair work on a tranny and the tranny needing repairs AFTER it was "fixed". The reapir facility reveales it themselves!
Shawn
Mesa,#8UPDATE Employee
Wed, April 20, 2005
First of all age color gender or social status does not have any bearing on the final price of a transmission repair bill. The only two factures involved are transmission type, and the amount of damage the customer has done to the transmission. Shelly Keifer's boyfriend at the time Robert Lyons had told me he was going to take care of the cost of the repair for Shelly as a favor because she had no money, and I was to only deal with him. Robert gave me all the authorizations for the repair of 97 ford windstar. When it was time to pay for the repairs Robert Lyons said he had no money and would need financing. After submitting there credit app to well know finance companies they where declined due to poor money management and not paying there monthly bills. So to go out of my way and still help them out we deal with a high-risk finance company that would help them out. That was as long as a lien was put on the title of the 97 ford windstar. The loan amount maximum was approximately $900.00 less then what was owed on the repair bill. Robert Lyons scrapped together $400.00. Cottman was nice enough to release the vehicle with the remaining balance owed to Cottman of $500.00 as long as Robert Lyons came in weekly and made minimal payments. When no payments were made I tried to contact Robert Lyons with no success. I then contacted Shelly Keifer and was rudely told on the phone that Robert Lyons left her and stuck her with the payments. Shelly Keifer also said she was not going to pay the remaining balance on her repair bill. Shortly after a parts failure in the transaxle caused the windstar not to move. As our company always does is stand behind it work 100%. Even though Shelly Keifer has still not paid us the remaining balance on her repair bill. 18 days later a leak occurred in the front of the Transmission. Again Cottman stood behind their work and made necessary repairs at no charge to Shelly Keifer. By law the vehicle should have never left Cottman premises until balance was paid in full. Shelly Keifer is driving in a 97 ford windstar with no drivability issues and a remaining balance of $500.00 owed to Cottman. In this case I believe Cottman Transmission of mesa is the one getting RIPPED OFF
Shawn
Mesa,#9UPDATE Employee
Wed, April 20, 2005
First of all age color gender or social status does not have any bearing on the final price of a transmission repair bill. The only two factures involved are transmission type, and the amount of damage the customer has done to the transmission. Shelly Keifer's boyfriend at the time Robert Lyons had told me he was going to take care of the cost of the repair for Shelly as a favor because she had no money, and I was to only deal with him. Robert gave me all the authorizations for the repair of 97 ford windstar. When it was time to pay for the repairs Robert Lyons said he had no money and would need financing. After submitting there credit app to well know finance companies they where declined due to poor money management and not paying there monthly bills. So to go out of my way and still help them out we deal with a high-risk finance company that would help them out. That was as long as a lien was put on the title of the 97 ford windstar. The loan amount maximum was approximately $900.00 less then what was owed on the repair bill. Robert Lyons scrapped together $400.00. Cottman was nice enough to release the vehicle with the remaining balance owed to Cottman of $500.00 as long as Robert Lyons came in weekly and made minimal payments. When no payments were made I tried to contact Robert Lyons with no success. I then contacted Shelly Keifer and was rudely told on the phone that Robert Lyons left her and stuck her with the payments. Shelly Keifer also said she was not going to pay the remaining balance on her repair bill. Shortly after a parts failure in the transaxle caused the windstar not to move. As our company always does is stand behind it work 100%. Even though Shelly Keifer has still not paid us the remaining balance on her repair bill. 18 days later a leak occurred in the front of the Transmission. Again Cottman stood behind their work and made necessary repairs at no charge to Shelly Keifer. By law the vehicle should have never left Cottman premises until balance was paid in full. Shelly Keifer is driving in a 97 ford windstar with no drivability issues and a remaining balance of $500.00 owed to Cottman. In this case I believe Cottman Transmission of mesa is the one getting RIPPED OFF
Shawn
Mesa,#10UPDATE Employee
Wed, April 20, 2005
First of all age color gender or social status does not have any bearing on the final price of a transmission repair bill. The only two factures involved are transmission type, and the amount of damage the customer has done to the transmission. Shelly Keifer's boyfriend at the time Robert Lyons had told me he was going to take care of the cost of the repair for Shelly as a favor because she had no money, and I was to only deal with him. Robert gave me all the authorizations for the repair of 97 ford windstar. When it was time to pay for the repairs Robert Lyons said he had no money and would need financing. After submitting there credit app to well know finance companies they where declined due to poor money management and not paying there monthly bills. So to go out of my way and still help them out we deal with a high-risk finance company that would help them out. That was as long as a lien was put on the title of the 97 ford windstar. The loan amount maximum was approximately $900.00 less then what was owed on the repair bill. Robert Lyons scrapped together $400.00. Cottman was nice enough to release the vehicle with the remaining balance owed to Cottman of $500.00 as long as Robert Lyons came in weekly and made minimal payments. When no payments were made I tried to contact Robert Lyons with no success. I then contacted Shelly Keifer and was rudely told on the phone that Robert Lyons left her and stuck her with the payments. Shelly Keifer also said she was not going to pay the remaining balance on her repair bill. Shortly after a parts failure in the transaxle caused the windstar not to move. As our company always does is stand behind it work 100%. Even though Shelly Keifer has still not paid us the remaining balance on her repair bill. 18 days later a leak occurred in the front of the Transmission. Again Cottman stood behind their work and made necessary repairs at no charge to Shelly Keifer. By law the vehicle should have never left Cottman premises until balance was paid in full. Shelly Keifer is driving in a 97 ford windstar with no drivability issues and a remaining balance of $500.00 owed to Cottman. In this case I believe Cottman Transmission of mesa is the one getting RIPPED OFF
Shawn
Mesa,#11UPDATE Employee
Wed, April 20, 2005
First of all age color gender or social status does not have any bearing on the final price of a transmission repair bill. The only two factures involved are transmission type, and the amount of damage the customer has done to the transmission. Shelly Keifer's boyfriend at the time Robert Lyons had told me he was going to take care of the cost of the repair for Shelly as a favor because she had no money, and I was to only deal with him. Robert gave me all the authorizations for the repair of 97 ford windstar. When it was time to pay for the repairs Robert Lyons said he had no money and would need financing. After submitting there credit app to well know finance companies they where declined due to poor money management and not paying there monthly bills. So to go out of my way and still help them out we deal with a high-risk finance company that would help them out. That was as long as a lien was put on the title of the 97 ford windstar. The loan amount maximum was approximately $900.00 less then what was owed on the repair bill. Robert Lyons scrapped together $400.00. Cottman was nice enough to release the vehicle with the remaining balance owed to Cottman of $500.00 as long as Robert Lyons came in weekly and made minimal payments. When no payments were made I tried to contact Robert Lyons with no success. I then contacted Shelly Keifer and was rudely told on the phone that Robert Lyons left her and stuck her with the payments. Shelly Keifer also said she was not going to pay the remaining balance on her repair bill. Shortly after a parts failure in the transaxle caused the windstar not to move. As our company always does is stand behind it work 100%. Even though Shelly Keifer has still not paid us the remaining balance on her repair bill. 18 days later a leak occurred in the front of the Transmission. Again Cottman stood behind their work and made necessary repairs at no charge to Shelly Keifer. By law the vehicle should have never left Cottman premises until balance was paid in full. Shelly Keifer is driving in a 97 ford windstar with no drivability issues and a remaining balance of $500.00 owed to Cottman. In this case I believe Cottman Transmission of mesa is the one getting RIPPED OFF