Cottman 3226
Hayward,#2REBUTTAL Owner of company
Thu, June 19, 2008
Facts: 1. Matt paid for transmission work to Sunnyvale Cottman, then owned by Raul Terrazas. This is the responsible party when Matt made the $1500 payment. All Cottmans are INDIVIDUALLY OWNED AND OPERATED. 2. Nationwide warranties have to be pre-approved by the Home Office before any job is done since Sunnyvale Cottman is closed. Otherwise, Mr. Raul Terrazas, owner of Sunnyvale Cottman would have been responsible for approving nationwide warranty repair. We repair what they tell us to do. 3. Matt's transmission was FIXED AT NO COST TO HIM at our location, only to be rewarded by this complaint. The delay was only ONE day. We did the best we could. 4. Since the transmission was brought down, Matt was given the option to change his clutch at that time. We believe that a consumer should be informed of all probable preventive maintenance options that may save them from future costs. We are sorry Matt did not see the value of this option. The complaint was Submitted: 2/14/2007 3:41:39 PM and Modified: 6/10/2007 1:33:48 AM, Rip Off report was off line for sometime and has not allowed any rebuttal until now--June 2008. It may be beneficial for all readers to be able to suggest positive alternatives in the situation described taking into account all circumstances. If it is the intent of this website to protect consumers, it should also protect those business that strive to do the best work possible for the consumers. It is unfortunate that this customer left in good faith and has hit us back with a complaint. He should realize that if the first repair by Sunnyvale Cottman was done right, he would not have any need of warranty repair. This is how franchises work. All inconveniences were caused by Sunnyvale Cottman and should not be taken against all other Cottmans. Cottman of Hayward or Hayward Cottman--an independently owned and operated franchise.
Cottman 3226
Hayward,#3REBUTTAL Owner of company
Thu, June 19, 2008
Facts: 1. Matt paid for transmission work to Sunnyvale Cottman, then owned by Raul Terrazas. This is the responsible party when Matt made the $1500 payment. All Cottmans are INDIVIDUALLY OWNED AND OPERATED. 2. Nationwide warranties have to be pre-approved by the Home Office before any job is done since Sunnyvale Cottman is closed. Otherwise, Mr. Raul Terrazas, owner of Sunnyvale Cottman would have been responsible for approving nationwide warranty repair. We repair what they tell us to do. 3. Matt's transmission was FIXED AT NO COST TO HIM at our location, only to be rewarded by this complaint. The delay was only ONE day. We did the best we could. 4. Since the transmission was brought down, Matt was given the option to change his clutch at that time. We believe that a consumer should be informed of all probable preventive maintenance options that may save them from future costs. We are sorry Matt did not see the value of this option. The complaint was Submitted: 2/14/2007 3:41:39 PM and Modified: 6/10/2007 1:33:48 AM, Rip Off report was off line for sometime and has not allowed any rebuttal until now--June 2008. It may be beneficial for all readers to be able to suggest positive alternatives in the situation described taking into account all circumstances. If it is the intent of this website to protect consumers, it should also protect those business that strive to do the best work possible for the consumers. It is unfortunate that this customer left in good faith and has hit us back with a complaint. He should realize that if the first repair by Sunnyvale Cottman was done right, he would not have any need of warranty repair. This is how franchises work. All inconveniences were caused by Sunnyvale Cottman and should not be taken against all other Cottmans. Cottman of Hayward or Hayward Cottman--an independently owned and operated franchise.
Cottman 3226
Hayward,#4REBUTTAL Owner of company
Thu, June 19, 2008
Facts: 1. Matt paid for transmission work to Sunnyvale Cottman, then owned by Raul Terrazas. This is the responsible party when Matt made the $1500 payment. All Cottmans are INDIVIDUALLY OWNED AND OPERATED. 2. Nationwide warranties have to be pre-approved by the Home Office before any job is done since Sunnyvale Cottman is closed. Otherwise, Mr. Raul Terrazas, owner of Sunnyvale Cottman would have been responsible for approving nationwide warranty repair. We repair what they tell us to do. 3. Matt's transmission was FIXED AT NO COST TO HIM at our location, only to be rewarded by this complaint. The delay was only ONE day. We did the best we could. 4. Since the transmission was brought down, Matt was given the option to change his clutch at that time. We believe that a consumer should be informed of all probable preventive maintenance options that may save them from future costs. We are sorry Matt did not see the value of this option. The complaint was Submitted: 2/14/2007 3:41:39 PM and Modified: 6/10/2007 1:33:48 AM, Rip Off report was off line for sometime and has not allowed any rebuttal until now--June 2008. It may be beneficial for all readers to be able to suggest positive alternatives in the situation described taking into account all circumstances. If it is the intent of this website to protect consumers, it should also protect those business that strive to do the best work possible for the consumers. It is unfortunate that this customer left in good faith and has hit us back with a complaint. He should realize that if the first repair by Sunnyvale Cottman was done right, he would not have any need of warranty repair. This is how franchises work. All inconveniences were caused by Sunnyvale Cottman and should not be taken against all other Cottmans. Cottman of Hayward or Hayward Cottman--an independently owned and operated franchise.
Cottman 3226
Hayward,#5REBUTTAL Owner of company
Thu, June 19, 2008
Facts: 1. Matt paid for transmission work to Sunnyvale Cottman, then owned by Raul Terrazas. This is the responsible party when Matt made the $1500 payment. All Cottmans are INDIVIDUALLY OWNED AND OPERATED. 2. Nationwide warranties have to be pre-approved by the Home Office before any job is done since Sunnyvale Cottman is closed. Otherwise, Mr. Raul Terrazas, owner of Sunnyvale Cottman would have been responsible for approving nationwide warranty repair. We repair what they tell us to do. 3. Matt's transmission was FIXED AT NO COST TO HIM at our location, only to be rewarded by this complaint. The delay was only ONE day. We did the best we could. 4. Since the transmission was brought down, Matt was given the option to change his clutch at that time. We believe that a consumer should be informed of all probable preventive maintenance options that may save them from future costs. We are sorry Matt did not see the value of this option. The complaint was Submitted: 2/14/2007 3:41:39 PM and Modified: 6/10/2007 1:33:48 AM, Rip Off report was off line for sometime and has not allowed any rebuttal until now--June 2008. It may be beneficial for all readers to be able to suggest positive alternatives in the situation described taking into account all circumstances. If it is the intent of this website to protect consumers, it should also protect those business that strive to do the best work possible for the consumers. It is unfortunate that this customer left in good faith and has hit us back with a complaint. He should realize that if the first repair by Sunnyvale Cottman was done right, he would not have any need of warranty repair. This is how franchises work. All inconveniences were caused by Sunnyvale Cottman and should not be taken against all other Cottmans. Cottman of Hayward or Hayward Cottman--an independently owned and operated franchise.
Mick
Dacula,#6Consumer Suggestion
Sat, June 09, 2007
Do some research first and find an ASE certified mechanic. You can call the National Institute For Automotive Service Excellence at 888-273-8378 or find them on the WEB at http://www.asecert.org/. Or you can try the Automotive Service association (ASA) at 800-272-7467 or on the WEB at http://www.asashop.org/. Anybody can put some tools in a fancy toolbox and call themselves a mechanic. Protect yourself by doing some quick and easy research. I'd also suggest checking with the Better Business Bureau and sites like "Ripoff Report" prior to having any work done. "If falsehood, like truth, had but one face, we would be more on equal terms. For we would consider the contrary of what the liar said to be certain. But the opposite of truth has a hundred thousand faces and an infinite field."
Mick
Dacula,#7Consumer Suggestion
Sat, June 09, 2007
Do some research first and find an ASE certified mechanic. You can call the National Institute For Automotive Service Excellence at 888-273-8378 or find them on the WEB at http://www.asecert.org/. Or you can try the Automotive Service association (ASA) at 800-272-7467 or on the WEB at http://www.asashop.org/. Anybody can put some tools in a fancy toolbox and call themselves a mechanic. Protect yourself by doing some quick and easy research. I'd also suggest checking with the Better Business Bureau and sites like "Ripoff Report" prior to having any work done. "If falsehood, like truth, had but one face, we would be more on equal terms. For we would consider the contrary of what the liar said to be certain. But the opposite of truth has a hundred thousand faces and an infinite field."
Mick
Dacula,#8Consumer Suggestion
Sat, June 09, 2007
Do some research first and find an ASE certified mechanic. You can call the National Institute For Automotive Service Excellence at 888-273-8378 or find them on the WEB at http://www.asecert.org/. Or you can try the Automotive Service association (ASA) at 800-272-7467 or on the WEB at http://www.asashop.org/. Anybody can put some tools in a fancy toolbox and call themselves a mechanic. Protect yourself by doing some quick and easy research. I'd also suggest checking with the Better Business Bureau and sites like "Ripoff Report" prior to having any work done. "If falsehood, like truth, had but one face, we would be more on equal terms. For we would consider the contrary of what the liar said to be certain. But the opposite of truth has a hundred thousand faces and an infinite field."
Jeff
Fremont,#9Consumer Suggestion
Thu, May 31, 2007
Since the corporate office ignored your calls, I would go after them. They are liable for this. Don't blame other locations because ONE shop did it. It seems like you're accusing the Hayward location when they are just telling you the facts and when the truth is probably that the Sunnyvale location didn't know what they were doing. I would go after the corporate office. I have had my car done at the Hayward location. They know what they're doing. How do I know? I am a mechanic but I am too old to work under the car now. John showed me what was wrong before even fixing the car. I'm not saying you should trust all mechanics but you should know a little about what you're fixing before getting into it. Also about John telling you that your clutch needs to be repaired, maybe Sunnyvale was not telling the truth in the first place. Why would you believe a shop that did you wrong the first time and never fixed it? Bottom line is don't judge other related shops unless they are owned and operated by the same person.