- Report: #1069048
Complaint Review: County Imports - Internet
-
Author Not Confirmed
Why?
County Imports
Internet, USA
Phone:
18778685828
Web:
countyimports.com
Categories:
Business Rating:
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County Imports County Motorsports ePunk, Inc. County Imports -- no returned phone calls, e-mails, won't answer phones, WILL NOT REFUND MONEY Internet
Problem Date - began 5/31/2013.
Purchase Date - (as posted on the website) 4/15/2013.
Model Numbers- BMS Heritage 150cc 2012 Model.
Order Number - 52707
Sales Rep - Chris Anderson.
Payment Amount - 1474.38
Payment Method - Personal paper check. Bank: PNC. Check cashed: 04/23/2013.
An order for a motor scooter was placed with this company through the help of a sales agent around the date of 4/15. Soon after the order was placed, I learned that the color motor scooter that I ordered was not in stock, and that I could either cancel the order or I could wait until the next shipment arrived (about a month from this date of speaking). I chose to wait for the next shipment, and asked for the company not to cash the check until the shipment arrived. The agent stated that he would hold off on cashing the check; however, not soon after this conversation, the check was cashed anyway. I alerted the agent, and he apologized, but stated that there would be no issue later with the fulfillment of the order.
Less than a month later, probably about three weeks, I decided that I wanted to cancel the order, rather than wait for the shipment to come in. I contacted the agent again, and asked if this would be a problem, since the check had already been cashed. The agent stated that this would not be an issue, that the order would be cancelled, I would not receive a motor scooter, and that a refund check would be issued to me immediately. A few days went by and I did not hear anything about the refund, so I contacted the agent again, who again stated that the refund would be sent by the weekend. This was on May 31st.
After a few weeks of not receiving the refund check, I used the Live Chat available on the website to contact the agent (because he was not responding to e-mails). On the Live Chat, he stated that he talked to his CEO and that the CEO would send the check in the mail that day, and that the agent would provide me with a tracking number for the check. Days later, I still had not received any information about the check in the mail or the tracking number.
I have since attempted to contact the company via e-mail, the Live Chat, the sales department, and calling on the phone. I have not been able to contact the agent or the company and have not received any refund from the company whatsoever.
3 Updates & Rebuttals
Katie
Irwin,Pennsylvania,
Lying.
#2Author of original report
Mon, July 21, 2014
I have called many times and each time that I call, either 1) nobody answers the phone, or 2) I get the run-around. I am constantly told to contact this person, that person, another person who isn't "me" and that they will work with me. Or I am simply told to call my police station and tell them about it. I am never given direct assistance and I am never told "we will get you your money back." It is becoming ridiculous the amount of times that I have attempted to call this company and they have yet to give me a simple solution. It is incredible to me how little help I am receiving and how much they are claiming that they give. DON'T BELIEVE A WORD.
Katie
Irwin,Pennsylvania,
Still do not answer
#3Author of original report
Thu, February 06, 2014
I have called this number MULTIPLE times and only have gotten through to the customer service a few times. I once spoke to a woman named Bonnie, but have since been unable to contact her again. She had stated that she would help me to forward my information to a service who is able to help, but I have received no reply from either Bonnie or this third party service.
If you wish to settle this, I suggest that phones are actually answered and orders and issues are actually solved.
I have obtained the legal documents that state that the financial responsibilities have been handed over to Sean Clarke and San West from the former owners, Jesse Gonzales and Justin Dornan. This includes order numbers (MEANING MINE) that have still not been settled. There is therefore no reason that this "third party" service must be contact in order to issue a refund. Instead, the company itself and San West are still financially responsible themselves for solving this issue. I suggest a full refund or a delivery of the order that was previously cancelled. The order still stands with the company and so is your responsibility.
I suggest contacting me directly via (((email redacted))). From there I can give you my direct phone number or answer your questions.
Countyimports.com
San Diego,California,
Ownership Change
#4UPDATE Employee
Wed, February 05, 2014
This customer purchased early April submitting payment to prior company Epunk.
Countyimports was temporarily ran by Epunk Inc between the dates of April 2012 and May 2013. San West ran the site between Sept 2009 and March 2012, during that time we strived to have 100% customer satisfaction. We understand that during the time Epunk ran the site there were a few issues. We would like to annouce that as of April 2013 San West has been placed back in the position of running the site for complete customer service. We are trying to also help as many Epunk/Countyimport customers with warranty and issues as we can. Please call us at 877-300-8707.
