- Report: #75985
Complaint Review: Cox Communications - Virginia Beach Virginia
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Cox Communications
Po Box 62549 Virginia Beach, 23466 Virginia, U.S.A.
Phone:
757-222-1111
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Cox Communications bogus collection for equipment they picked up Virginia Beach Virginia
My wife and I called to disconnect service due my military deployment. We had cox cable reconnect our service after a few months of system stoppage.
Reconnection of service was done on 6/10/03, when we bought our own cable moden. The technician came and picked up the modem COX had given us. The modem they picked up was P/U 3105271321 ISS 3105338551. 66 . I took this info. from the pink slip the technician gave us that day.
My wife and I are planning on buying a home and so we checked on our credit reports. My report shows a collection from Cox Communications of $598.00 reported 04/03. I called many times and I keep getting the recording for the colletions departmet. Today I waited for 48 minutes without response.
Also I called a different department to get less service, (because service is getting so expensive), and they told me I would have to pay for someone to come and do that. They never stated that I would have to pay everytime I wanted my service changed.
We can't buy a home for now, and we don't know what to do.
Manuel
Virginia
U.S.A.
Reconnection of service was done on 6/10/03, when we bought our own cable moden. The technician came and picked up the modem COX had given us. The modem they picked up was P/U 3105271321 ISS 3105338551. 66 . I took this info. from the pink slip the technician gave us that day.
My wife and I are planning on buying a home and so we checked on our credit reports. My report shows a collection from Cox Communications of $598.00 reported 04/03. I called many times and I keep getting the recording for the colletions departmet. Today I waited for 48 minutes without response.
Also I called a different department to get less service, (because service is getting so expensive), and they told me I would have to pay for someone to come and do that. They never stated that I would have to pay everytime I wanted my service changed.
We can't buy a home for now, and we don't know what to do.
Manuel
Virginia
U.S.A.
1 Updates & Rebuttals
Cox
Virginia Beach,Virginia,
U.S.A.
You have to call Retention-no number listed
#2UPDATE Employee
Tue, January 11, 2005
Here is a list of people you can call at Customer Rentention to have this matter resolved: I won't list names Customer Retention Rep: 2226545,4629,6545 Customer Retention Rep2: 2227009 Customer Retention Rep2: 2229391x7024 Now please don't abuse these numbers. State your case and request help...if it gets worse than what you said remember to ask calmly to speak to a supervisor. Remember we are working stiffs just like you, we don't make decisions or polocies. You can get more flies with honey than you can with vinegar, in other words most people respond to you how you directly speak to them. Sorry for your inconvienence. Cox Employee
