Complaint Review: Crawford And Company - UPS - Fort Worth Texas

I have dealt with Pamela Robinson from Crawford and she was the rudest most unhelpful person I have ever dealt with in my entire life. Crawford is one big pimp for UPS...time for them to go down. Can you say class action...count me in.

This poster reiterates what someone else supposedly says a UPS supervisor said, "yeah, UPS destroyed the machine but it wasn't their problem". That grammar, context, and attitude is something you will not hear from any reputable shipper. If you stretch the imagination, you may hear that from Mac & Myer Trucking LLC as the driver with a scruffy beard blows smelly cigar smoke in your face. Supervisors do not go out for claims. The drivers also only gather and relay the information. They have no say in the claim results, thus can not state the outcome of a claim. They only take notes and pictures of how it was packed. It would be interesting to see how that sewing maching was packed in the first place. The previous rebuttal had a good point...why doesn't Michelle attach a copy of the UPS claim results here? I bet she won't because it shows the packing was also done by Mac & Myer.

As with any insurance policy, certain criteria must be met to enable the approval of a claim. In the shipping industry, however, some people feel a damage claim is a free-for-all. For readers to validate this claim, they would need the tracking #, indication of whether it was packaged at a UPS Store (for guaranteed claim approval) or specifically the materials used and how it was packaged if Michele did it herself. For ALL shipping carriers, criteria necessary for damage claim approval is a minimum box ECT of 200 (which may or may not be adequate for your particular heavy sewing machine), 3" of space between this packaged item and the box sides, and packing material such at cellular peanuts or expandable foam. Some of the sewing machines we have shipped also need internal support between the motor unit and the carrying case as they are not meant to lay sideways. There is no such thing as 'THIS END UP' with any shipping company as that is an impossible protocol. Sponges, newspaper, bubblewrap (for heavy items such as this machine), and used or inferior grade corrogate would void a claim through ANY carrier. As a rule of thumb, when damage occurs to any shipment via one carrier, the same damage of an identical shipment will occur via any carrier. No carrier, including UPS, plays unethical games with claims. If criteria is met, the claim will be paid. Anyone may easily review the industry packaging guidelines in all carrier websites. This is also the senders responsibility to know these guideslines before dropping off their packages for shipment. As stated, UPS was excellent with daily communication to attempt an inspection. Why this poster thinks UPS calls daily for two weeks with no intent of stopping by for the inspection is irrational. UPS, as with any carrier, cannot gaurantee a specific daily time when they will arrive during the day. A person must be home to communicate with the shipper when they arrive, or the shipment with all original materials may be left available outside the delivery address if the resident will not be there. The poster of this complaint, Michele, should also include an attached copy of the claim denial for readers to see here. UPS will, at Michele's preference, fax, email, or mail a statement indicating approval or denail of a claim. If the claim is denied, the reasons will clearly and logically be listed along with suggestions to avoid the error in the future. Again, this information it the same with ALL carriers. If Michele had shipped the same box with the same sewing machine via Fedex, this complaint would now be posted under 'FEDEX' in this site. If Michele does not attach the copy of the claim report to this complaint, readers may assume the packaging was inadequate and Michele is not willing to take responsibilty for not protecting the sewing machine to industry standards to meet standard insurance criteria for approval. If Michele refuses to add the UPS claim report to her complaint here, any reader may assume her conduct and name-calling are somewhat "slime-ballish".