Complaint Review: Credit Solutions.com (formerly Credit Solutions Of America) - Addison Texas

CSA seems "fun" to work at because people run around yelling and cheering all the time, but that's where it ends. Here's the bottom line: they are hurtful to consumers. They refund people only when they complain enough and/or threaten a lawsuit against CSA. They COMPLETELY ignore complaints ro sexual harrassment. They are racially biased almost in reverse against caucasians. They fire loads and loads of people a month and keep them quiet with a months pay or "hush money". It was demoralizing working for CSA knowing that I truly wanted to help people with their debt and simply couldn't because upper management was ONLY focused on money and most "supervisors" are completely clueless and uneducated. The sad part is that the clients WITH money were being hurt the most because we simply didn't have time to call their creditors and negotiate settlements because we were so busy with all of the lawsuits/arbitrations and collections calls that we weren't hardly allowed to even make outbound calls to creditors.

Chloe, I know for a fact that thousands of dollars have been paid out to unhappy clients who have "fallen through the cracks." To minimize the situation is incorrect and untruthful. I do believe that the customer service folks TRY to be best in the world, but on too many occasions the clients were ignored to the point where they were receiving multiple law suits because of it. There is more to running a business than dancing around between the cubicles and partying all the time. There are real lives and real money involved here. Grow up and get a clue!

Chloe, while I am happy that you enjoy your job, there are many things that have gone on at Credit Solutions that are either illegal or unethical. Misrepesenting onself as the debtor to the creditor should be considered fraud, and is something that upper management should take seriously. For some reason they don't. As for watercooler drama -- when a company takes a stand against sexual harrassment they should back up any employees that allege harrassment has taken place, correct? When the accusers are fired, and the accused is allowed to continue employment until the allegations are undeniable, that makes for a hostile environment in the work place. That is hardly just water cooler drama. Oh well, your opinion of the company will probably change soon anyway, because you will end up on the chopping block like most everyone else. I hope you have your resume updated. And just in case you were wondering...I was not fired. I left because I found a much better place to work.

I am very glad that you like your job. I agree that in any job situation you have you drama and unfair things that happen. Whether, they are right are wrong. Unfortunately I very much disagree with them having the "World's Greatest Customer Service"! While it is good that the service is kind and curtious,and not short and snappy. It helps to actually be helpful in finding a solution to the customers problems. I have yet to find this. As a matter of fact for a while it was okay, but once I really had problems, I wasn't even able to get a response via phone. I called several times daily for three weeks. I left voicemails and not once did anyone return my call. I tried emails, but that didn't work either. I got the response..For you recoeds the settlement department number is... and that made me mad. I knew what the number was, just didn't matter when I called I never got anybody. just a voicemail. I expressed that in an email and I got the same response..for your records the settlement department number is....that is frustrating. I know that people make mistake and things happen, but not for three weeks. That is just ridiculous. As I am sure you can see There are many others that have wrote comments on this site that would probably agree, there customer service is not the best in the world, by far!!!

I have been working at credit solutions for a year now, and its the best job I've ever had. They really give you all the tools you need to be successful, they bend over backwards for their employees and make things HAPPEN! We are growing substantially, and we only do business by web and word of mouth, so thats gotta count for something. We are working hard training and helping our employees to be even better at their job. Credit Solutions had a big boom and we had to struggle to get more employees to help with the suddenly growing business. I'm sure the quick transition resulted in a couple of clients slipping through the cracks, however we do have the best customer service in the world and we always do whats best for the client. Of course ANY place of business is going to have its source of watercooler drama, but if it is none of YOUR business, why do you care? You shouldn't let someone elses personal affairs effect you and your job, no one is perfect and there is never going to be a place where people do not create drama over something. Credit Solutions is a very fair, and even loving company. They try to do whats best for everyone, even going as far as having employees do volunteer work during the day! Credit Solutions is a fun environment and its great to be able to help people out of debt. The best settlements always come when the customer is doing their part along with us, things work out even better than average at that time. When clients realize that it is their debt and also ultimatley their responsiblity too, we work as a team to get them out of debt quickly and inexpensively!