Complaint Review: Cricket Wireless - Internet

Cricket: Hello! How may we help you today?

Cricket: Our agents are currently assisting other customers. Your approximate wait time is 4 minute(s).

Valeria G: Welcome to Cricket Nation! This is Valeria. How may I help you today?

Me: yes...I have had a horrible day. I have been dealing with Cricket since 8:30 this morning and I have talked to about 10 reps and supervisors, and I have HORRIBLY lied to and I'm very upset

Valeria G: Oh I am so sorry for that experience Denise, surely I will do my best to find a resolution for you

Valeria G: May I please know what's going on?

Me: omg...it's a really long story....think you might wanna try and look at my account and we can go from there....although, some of the notes may be completely false, if they're there at all.

Me: I've never had this much trouble or such dissappointment with Cricket since I've had ya'll's service, and it has me seriously thinking about stopping payment on my payment today and going to another carrier.

Valeria G: I understand your point Denise I am so sorry

Valeria G: Do you mind providing me with your phone and pin number to give a view to your account?

Me: my # is (((REDACTED)))

Me: pin (((REDACTED)))

Me: And yes you may look at my account and h elp me with it!!

Me: lol...been thru this spiel all day and know it well

Valeria G: No problem Denise

Valeria G: Now, can you please explain me with your words?

Me: When I tell you the entire SAGA...I'll try to keep it brief...but I'm serious when I say all day long....since early this morning. I have virtually no voice left, and a horrible headache, and my chest is hurting me bad.

Valeria G: Oh I am so sorry

Valeria G: You were trying to cancel 2 lines and get refunded them?

Me: ok....our debit cards were comprimised last month. We just received the new ones this weekend. So, I had to stop the auto pay when I was informed of them canceling our cards. I started getting texts about that my account would be suspended at 12 midnight on the 10th

Me: I've never gotten them before so, on Wed. Of this last week I called Cricket to see what the problem is

Me: because my husband is on SS and he gets his check the 2nd Mon. of every month and it's never been a problem before.]

Valeria G: And the autopay stopped, correct?

Me: I told the rep that my husband would get his check on Mon. the 11th by 10:30 am and would that be ok to pay the bill then without interuption...I was told that would be fine.....yes autopay had to be stopped

Me: As of last night at 12 midnight...my services were suspended. I called early this morning and of course, ended up talking to a supervisor, who told me that there were no notes on my account to that effect and that I, MUST HAVE MISUNDERSTOOD!!!

Valeria G: That means you paid in full?

Valeria G: and restored the services?

Me: I firmly and abruptly told him, NO, I DID NOT MISUNDERSTAND A THING, AND I DIDN'T KNOW WHAT THE PROBLEM WAS, BECAUSE i'D NEVER HAD A PROBLEM BEFORE.....hold on....there's more to it than me just paying in full.....trust me

Valeria G: The account got suspended and you paid all 4 lines

Valeria G: orrect?

Valeria G: c*

Me: He wouldn't hear it that one of ya'll's reps could have possibly failed to complete their job and put the notes on my account.....n e way....I also told him, that my husband and I had made the decision to drop two of the lines on our account , due to personal family reasons, and he said that until I brought the account current, I could make no changes on the account...which scared me

Valeria G: Denise when an account is suspended you'd have to pay in full to be able to restore it and make changes

Me: because i told him I did not want to make the full payment, have the 2 lines dropped to be told, "Oh sorry, but you can't have that money back"....we argued for about 30 minutes, and then our call mysteriously got dropped. I finally decided to pay the full amount and after I did, I called Cricket Customer care to make the changes and the very first thing the rep said to me was...."Sorry, but the charges are all non refundable and non transferable".....yeah....I WAS LIVID

Valeria G: Denise I understand you and I got your point and I want to apologize if you were missinformed before the suspendion

Valeria G: but the thing is that this information is correct

Valeria G: I want to explain the cancellation of a line will loose the financial info on this one

Me: After arguing for 30 minutes about all of that, and once again being told that I, "must have misunderstood", the Supervisor FINALLY told me that he could give me the money back, but it would be a credit to my account.....whichwas not told to me before and I don't know why

Me: And, I'm going to ask you to please read all the notes and you will see that there is a supervisor that told me he would credit the money to my account....because I finally got hold of another supervisor, after being disconnected again, who told me that those notes were on my account

Valeria G: I understand you Denise

Valeria G: Actually it is not possible we could refund 2 lines on an account since as we're prepaid we could not refund for services

Me: Had I known that I was going to have fraud commited on me by ya'll, I would have left my account in the suspension status and taken my business elsewhere, but the supervisor, misrepresented the entire ordeal, and I've been told several different conflicting "policies" by supervisors, and I've my money misappropriated under false circumstances, and that's the equivalent to FRAUD, and is criminal.

Valeria G: I understand ma'am

Me: But seeing as how I just paid the bill today, and would be cancelling the 2 lines today, how is that any use of services....THAT MAKES NO SINCE AND IS COMPLETELY LUDICROUS AND YA'LL HAVE NOTES THAT SUPPORT EVERYTHING I'M TELLING YOU!!!

Valeria G: Actually the thing is that unfortunately

Valeria G: I am telling you the right information

Valeria G: I understand your point

Valeria G: May I know the lines you'd like to cancel?

Valeria G: Hello? are you there?

Me: OK...THEN I WILL NOW NEED TO SPEAK TO YOUR SUPERVISOR, BECAUSE ALTHOUGH YA'LL WANT TO SAY YOU UNDERSTAND AND THERE IS NOTHING YA'LL CAN DO....IT DOES NOT MAKE IT ACCEPTABLE TO LEAD A CUSTOMER INTO GIVING YOU MONEY THAT WAS MISREPRESENTED AS THE CORRECT THING TO DO IN ORDER TO MAKE A CHANGE ON THE ACCOUNT, THAT WAS IN ALL ACTUALITY A COMPLETE LIE, AND THEN DECLARING THE CUSTOMER A LIAR OR IGNORANT AFTER THE FACT JUST SO THAT THE MONEY CAN BE HELD AND THE CUSTOMER HAVING TO DEAL WITH A LOSS AT THE HANDS OF PEOPLE WHO ARE SUPERVISORS AND HELD TO HIGHER STANDARDS OF CUSTOMER SERVICE AND WAS PART OF A COMPLETE FRAUD

Me: I WAS NEVER, NOT ONE TIME, INSTRUCTED THAT ONCE i MADE THE PAYMENT IN FULL THAT WHEN I CANCELLED THE TWO LINES I WOULD NOT BE RECEIVING

Me: ANY

Me: OF MY MONEY BACK.....THAT IS FRAUD!!!

Valeria G: I really understand you Denise

Valeria G: and we really apologize for what you experience

Valeria G: If you allow me I will see the resolution in my hands on y end

Me: NO YOU DO NOT, BECAUSE YOU HAVE FAILED TO READ THE NOTES AND SEE THAT I WAS TOLD I WOULD RECEIVE A CREDIT FOR THE CANCELLED TWO LINES ON MY ACCOUNT!!!]

Valeria G: Now, may I know the lines you'd like to canceL?

Valeria G: Denise are you there?

Me: NO MAM, YOU MAY NOT UNTIL I CAN BE TOLD THAT I WILL RECEIVE THE CREDIT TO MY ACCOUNT, IN WRITING FROM YOUR SUPERVISOR ALONG WITH THEIR NAME AND EMPLOYEE ID....I WILL NOT....WILL NOT....BE VICTIMIZED BY YOUR COMPANY AGAIN AND PLAYED A FOOL BY YOU OR ANY OTHER EMPLOYEE AGAIN FROM YOUR COMPANY....I HAVE HAD ENOUGH TODAY, AND I HAVE A HEART CONDITION AND YA'LL ARE SERIOUSLY CAUSING ME HEALTH ISSUES WITH THAT DUE TO THE INCESSANT LYING AND WISHY WASHY SHADINESS OF YOUR DOING BUSINESS

Valeria G: I understand your pint Denise

Valeria G: The thing is that I'd like to know if you don't mind

Valeria G: in order to find out a resolution for you

Valeria G: which will be the lines to drop

Me: IF I END UP IN THE HOSPITAL OR AT MY DOCTORS OFFICE TOMORROW, NEEDING SPECIAL ATTENTION DUE TO YOUR COMPANY'S LACK OF CUSTOMER CARE, I WILL BE SUING YOU AND THIS CHAT ALONG WITH ALL THE OTHERS AS WELL AS THE RECORDED PHONE CALLS WILL BE RIGHT THERE IN COURT WITH ME!!! YA'LL ARE TREADING ON THIN ICE HERE, AND I'VE HAD ABSOLUTELY ENOUGH OF THIS OUTRAGEOUS CRIMINAL SITUATION AND I'M DEMANDING THAT SOMEONE DO SOMETHING ABOUT THIS IMMEDIATELY OR I WILL PURSUE EVERY AVENUE AVAILABLE TO ME AS A DISABLED SENIOR CITIZEN AND HEART PATIENT!!!

Valeria G: I understand ma'am I apologize but if we can find a resolution I will do all in my hands

Me: AND I WILL NOT REPEAT MY SELF AGAIN.....NO....I WILL NOT TELL YOU WHICH LINES UNTIL I HAVE COMPLETE AND WRITTEN ACKNOWLEDGEMENT AND PROMISED ASSURANCE FROM YOUR SUPERVISOR THAT I WILL BE RECEIVING MY MONEY BACK OR CREDITED TO MY ACCOUNT...PERIOD....

Valeria G: Do you mind staying with me online I'm finding a solution for you with my supervisor and my team

Valeria G: You were told the money can be given as credit in the Cricket's account, correct?

Me: I'M NOT GOING ANY WHERE...I CALLED YOU

Valeria G: I understand ma'am believe me I'm here to help

Me: YES....EVERY BIT OF THE MONTHLY SERVICE FEE, INSURANCE FEE AND ALL TAXES AND OTHER FEES ASSOCIATED TO THE AMOUNTS ON EACH LINE!!!

Valeria G: I've been reading all the information and all you say ma'am

Me: WELL i'D HOPE YOU ARE, THAT'S YOUR JOB ISN'T IT??

Valeria G: Yes ma'am, I'm here to help you with all my tools and I'm finding out the best solution for you because for us, our customers are the most important

Valeria G: Thank you for your patience

Valeria G: Now, finally we got a resolution

Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE....THAT'S NEGLIGENT AND CRIMINAL

Valeria G: We're going to call you by tomorrow with the accurate solution for you

Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS....UNACCEPTABLE

Valeria G: Now, finally we got a resolution

Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE....THAT'S NEGLIGENT AND CRIMINAL

Valeria G: We're going to call you by tomorrow with the accurate solution for you

Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS....UNACCEPTABLE

Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account

Valeria G: Are you still there?

Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY....NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW.....DO YOUR d**n JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!!!

Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this

Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE....THAT'S NEGLIGENT AND CRIMINAL

Valeria G: We're going to call you by tomorrow with the accurate solution for you

Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS....UNACCEPTABLE

Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account

Valeria G: Are you still there?

Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY....NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW.....DO YOUR d**n JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!!!

Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this

Me: I'VE TALKED TO NO ONE BUT YOU. SO WHOEVER WE IS, IS A MYSTERY TO ME. NOW....NO....TOMORROW WILL NOT BE GOOD ENOUGH.....RIGHT NOW!!!

Valeria G: Actually if you allow me we can do this refund as credit on the account

Valeria G: May I know the lines to cancel?

Me: and there it is.....why did you lie to me earlier and say that there was no way that could be done and you understood and you were so sorry for me, but that was just policy and just couldn't be done?

Valeria G: Because it's not possible but I escalated over escalation Denise

Valeria G: And I really did my best tonight

Valeria G: So all my team we're working on it

Valeria G: May I know the lines to drop?

Me: Now.....i want it in writing....that i will be credited the full amount of the monthly service, insurance fee and all taxes and fees associated to each line....that should be $47 plus taxes and fees for the first line and $47 plus taxes and fees for the second line. which is $94 plus taxes and fees in total!!

Valeria G: Denise, it will depend on the lines

Me: It's been less than 12 hours since I paid this bill, so i won't here about refiguring it and all that mess....NOT HEARING IT!!!

Valeria G: May I know the lines to drop otherwise I am unable to help you

Valeria G: The refund will be credit on your account

Me: I ALREADY KNOW WHAT LINES AND HOW MUCH THEY ARE AND I JUST TOLD YOU....NOW....I WANT ASSURANCE THAT I WILL HAVE THAT AMOUNT CREDITED IN WRITING!!!

Valeria G: Denise the refund will be done after the lines got canceled

Valeria G: May I know the lines?

Me: Ya'll are the ones who misrepresented this whole situation this morning and have put me thru TREMENDOUS STRESS AND PAIN TODAY, WHEN IT ALL COULD HAVE BEEN AVOIDED FROM THE BEGINNING WITH THE SIMPLE TRUTH!!!

Valeria G: Well Denise actually I'm sorry but I want to help you

Valeria G: if you don't let me help you it's out of my hands

Me: AND I WOULD LOVE TO BELIEVE YOU, BUT I'VE BEEN AT THIS ALLLL DAY.....NOW....HOLD JUST A SECOND PLEASE I MUST TAKE MY MEDICINE IT IS TIME

Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind

Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING....NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE....AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT

Valeria G: The credit is on the Cricket's account once you allow me canceling the lines

Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING....NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE....AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT

Valeria G: The credit is on the Cricket's account once you allow me canceling the lines

Me: The first line is the 254-931-9389 number....and what will that credit be....but i will not approve the cancellation until i know the exact amount!!!

Valeria G: Of course, I will verify this, may I know the second line?

Me: NO, not until i see how ya'll are going to do me on the first line I've provided....i have no faith nor trust in ya'll's integrity in dealing with me thus far!!

Valeria G: In order to know how much will be the credit I'd need to know the number of the other line

Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind

Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING....NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE....AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT

Valeria G: The credit is on the Cricket's account once you allow me canceling the lines

Me: The first line is the 254-931-9389 number....and what will that credit be....but i will not approve the cancellation until i know the exact amount!!!

Valeria G: Of course, I will verify this, may I know the second line?

Me: NO, not until i see how ya'll are going to do me on the first line I've provided....i have no faith nor trust in ya'll's integrity in dealing with me thus far!!

Valeria G: In order to know how much will be the credit I'd need to know the number of the other line

Me: That is a complete falsehood and yo u know it because if I was only cancelling one line this evening you could easily provide me the information I'm asking about. Now...what will be the total credit for that line?

Me: And if you need to get your supervisor on board to help you with this, please do so!!

Valeria G: For this line with the group save discount of $30 for the 4th line, you're paying the amount of $27 monthly that will be refunded

Me: That is NOT, HOW IT IS LISTED ON MY ACCOUNT. THAT IS UNACCEPTABLE AND YA'LL ARE ONCE AGAIN TRYING TO MISLEAD ME AND TELL ME FALSEHOODS THAT i KNOW BETTER THAN, DUE TO THE FACT THAT THE 4TH LINE WAS ONLY ADDED IN MARCH!!!!

Valeria G: As you have 4 lines in the account and you take off 1 of the lines, the one you take becomes in the 4th that has a $30 discount as you cannot keep a second place for a canceled line

Me: THE 9389 NUMBER WAS ONE OF THE ORIGINAL NUMBERS THAT WAS STARTED ON MY ACCOUNT AND THE SECOND NUMBER TO BE SET UP ON THE ACCOUNT AND THEREFORE IT IS $40 FOR THE MONTHLY FEE, PLUS $7 IN INSURANCE PLUS TAXES AND FEES!!!

Valeria G: I understand but if you take off 1 line you will have 3 lines and we could not keep a second place for a canceled line on a 4 lines now 3 account

Me: THAT IS FRAUD AND YOU d**n WELL KNOW IT AND I WILL NOT BE MADE OUT TO BE AN IMBECILE AND THIS IS UNACCEPTABLE I WILL NOT STAND FOR IT I'M SICK AND TIRED OF THIS RUN AROUND AND BEING TREATED AS IF I'M STUPID AND GULLIBLE I HAVE HAD ENOUGH NOW, DO THIS RIGHT AND I MEAN RIGH TNOW!!!!!

Valeria G: Without this line your bill is $141

Valeria G: We can refund the extra $27 you pay for this line

Valeria G: If you allow me I can do it, then I'd need to know the second line

Me: YOU WILL TAKE THEM OFF AS THEY ARE LISTED AND AS I HAVE BEEN CHARGED ACCORDINGLY...I WILL NOT BE DEFRAUDED ANY MORE BY YOUR COMPANY AND SIT HERE AND LISTEN TO YOU BE CONDESCENDING TO ME AS IF I'M SUFFERING FROM A MENTAL ILLNESS THAT LEAVES ME LACKING GOOD JUDGEMENT.....NOW....STOP THIS NONSENSE AND DO THIS RIGHT!!! MY GOD...WHAT IS SO d**n HARD ABOUT DOING THE CUSTOMER RIGHT???? I REALLY DON'T UNDERSTAND AND THIS IS BECOMING INSANE!!!

Valeria G: In that case, may I proceed with the cancellation on the line and the $27 refund?

Me: I HAVE EVERY RIGHT AND AM WITHIN ALL MY RIGHTS TO DEMAND THIS AND I DEMAND THAT YOU TAKE THEM OFF AS THEY ARE LISTED BECAUSE THAT IS HOW I HAVE BEEN CHARGED EVERY MONTH AND YOU WILL NOT CHANGE UP THAT PROCESS DURING THIS SITUATION JUST SO THAT YOUR COMPANY CAN TRY AND KEEP MORE OF MY MONEY THAN YOU SHOULD....NO, NO, NO!!!

Valeria G: We would credit the account for the amount you paid this month for. 27 first line and let me know which is the other one

Me: I WILL BE CREDITED WHAT I HAVE BEEN CHARGED FOR THAT PARTICULAR NUMBER SINCE I STARTED WITH CRICKET AND THAT IS NOTHING BUT ABSOLUTELY FAIR IN THIS SITUATION, AND YOU DADGUM WELL KNOW IT AND I WILL SETTLE FOR NOTHING LESS THAN A CREDIT FOR WHAT I HAVE BEEN PAYING FOR ALLLLLLLLLL THESE MONTHS....NOW COME ON!!!

Valeria G: It is not getting further than what you paid for this month

Valeria G: If you allow me I will proceed helping you with all is on my hands

Valeria G: If you want my supervisor can call you now

Me: EXCUSE ME???? I ASKED FOR YOUR SUPERVISOR AND WAS UNDER THE IMPRESSION THAT YOU WERE CONFERRING WITH YOUR SUPERVISOR ALL THIS TIME....AM I TO NOW KNOW THAT THAT HAS ALSO BEEN A LIE???? ABSOLUTELY UNACCEPTABLE!!!

Valeria G: And he has been all the time here

Me: THEN WHY DID YOU JUST NOW SAY THAT YOUR SUPERVISOR WAS JUST NOW AVAILABLE??? YOU PEOPLE ARE DRIVING ME CRAZY....I REALLY DON'T KNOW HOW MUCH MORE STRESS AND LIES AND DELIBERATE CONFUSION FROM YOU THAT I CAN TAKE!!!

Valeria G: I said my supervisor can call you and was going to call you

Valeria G: Not that he was not available

Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY....OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?

Valeria G: We already offered what you were searching for

Valeria G: But you're now asking for more, we would credit for the lines you won't use this month

Valeria G: And I've never denied you my supervisor ma'am

Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE....THAT IS FRAUD!!! DO YOU NOT UNDERSTAND THAT???!!!!

Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY....OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?

Valeria G: We're just trying to find the solution for you ma'am

Valeria G: We already offered what you were searching for

Valeria G: But you're now asking for more, we would credit for the lines you won't use this month

Valeria G: And I've never denied you my supervisor ma'am

Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE....THAT IS FRAUD!!! DO YOU NOT UNDERSTAND THAT???!!!!

Valeria G: Denise, this is as much as we can credit on your account, and we went further than possible. Let me know if you want to take it or you'll think about it.

Me: WOULD IT HAVE BEEN ACCEPTABLE FOR ME TO TELL YOU EVERY MONTH....WELL, I'LL JUST PAY YOU HALF OF WHAT YOU SAY I OWE YOU AND PLEASE UNDERSTAND I'M TRYING TO PAY YOU SOMETHING BUT YOU JUST WON'T BE REASONABLE....NO IT WOULD NOT HAVE BEEN ACCEPTABLE AND I WOULD HAVE HAD MY SERVICES SUSPENDED OR COMPLETELY CUT OFF...NOW STOP ASKING ME TO DO WHAT YOU ARE NOT AND NEVER WOULD DO!!!

Me: AND THERE WE HAVE IT....AGAIN....WHEN YOU COULD NOT PUT ME OFF, YOU INSULTED MY INTELLIGENCE BY OFFERING ME CUT RATE OFFER TO TRY AND SHUT ME UP AND NOW YOU'RE PULLING THE OFFER OFF THE TABLE ALL TOGETHER....FRAUD FRAUD FRAUD FRAUD!!! DELIBERATE AND METHODICAL HARRASSMENT AND FRAUD!!!

Valeria G: You can still take it ma'am, but actually we couldn't provide a credit bigger than the one reduced on the account as a line gets canceled

Valeria G: Hello? are you there?

Me: AND I SAY AGAIN....YOU HAVE CHARGED ME EVERY MONTH, THE SAME AMOUNT SINCE I OPENED THIS ACCOUNT, ON THIS LINE, AND I HAVE BEEN EXPECTED TO PAY THAT EXACT AMOUNT OR BE SUSPENDED OR HAVE THE SERVICE TERMINATED ALL TOGETHER, AND THAT WAS PERFECTLY LEGAL AND FINE, WHEN IT WAS YOU RECEIVING MY MONEY...BUT NOW, AFTER COMMITING THE OUTRAGEOUS CRIMINAL FRAUD THAT HAS BEEN DONE TO ME...YOU'RE GOING TO ACT LIKE YOU'RE DOING ME A FAVOR BY OFFERING ME HALF OF WHAT I'VE BEEN PAYING FOR THIS PARTICULAR LINE FOR 2 YEARS NOW, AND I CAN EITHER TAKE IT OR LEAVE IT AND GOOD DAY!!! THAT'S YOUR IDEA OF CUSTOMER CARE AND SATISFACTION....HONESTLY???!!!

Valeria G: Ma'am the thing i sthat you were using this lines and actually we don't refund for services, also you were receiving a group save discount. We're doing as much as we can.

Valeria G: But if you don't agree and decide to leave it, let me know if there's any other question for me (:

Valeria G: Hello? are you there?

Me: AND YOUR REP AS WELL AS YOUR SUPERVISOR, STARTED THIS ENITIRE SITUATION THIS MORNING OFF BEING TOTALLY AND COMPLETELY DISHONEST IN THEIR POSITIONS, POLICIES, PROCEDURES, ETC, AND CONNED ME INTO PAYING A FULL AMOUNT OF A BILL AND KNOWING THAT THERE WAS ABSOLUTELY NO WAY IN HELL THAT I WAS GOING TO GET MY MONEY BACK AND YET THEY PROMISED AND ASSURED ME!!!! AND YOU NOR YOUR SUPERVISOR HAVE YET TO ADDRESS THAT WHOLD ENTIRE SITUATION OR OFFERED TO LOOK INTO IT AND MAKE SURE THAT THE RIGHT PEOPLE ARE BROUGHT TO TASK OVER IT!!!

Valeria G: We already checked the entire situation, but the credit couldn't be more than the deducted for to take off this line, I'm sorry.

Valeria G: So as we already provided you with the information, let me know if there's something else I can help you

Me: YOU FAIL IN YOUR CUSTOMER CARE SKILLS HORRIBLY, YOU GIVE ME INCESSANT ROBOTIC RHETORIC ANSWERS THAT IN NO WAY MAKE ME FEEL BETTER, YOU BELITTLE ME BY ASSUMING I'M IGNORANT AND TELLING ME HALF TRUTHS OR JUST BLATANT LIES, AND THEN FEIN THE VICTIM AND SAY, OH NOW... I DIDN'T MEAN THAT OR YOU MISUNDERSTOOD, ONCE AGAIN SUGGESTING MY IGNORANCE.....YOU PEOPLE AMAZE ME IN YOUR ARROGANCE A DELIBERATE MISSION TO UNDERMINE AND STEAL FROM YOUR CUSTOMERS.....I CANNOT WAIT TO PLASTER THIS ENTIRE CONVERSATION ALL OVER EVERY PUBLIC AVENUE I HAVE AVAILABLE TO ME, SO THAT YOUR TRUE COLORS IN DISHONESTY CAN SHINE BRIGHTLY!!! DISGUSTING!!!

Valeria G: I'm so sorry for the frustrating situation you experienced. Let me know if I can assist you in anything else

Me: FRUSTRATING IS NOT THE WORD THAT COMES READILY TO MIND FOR ME.....INAPPROPRIATE, CRIMINAL, UNPROFESSIONAL, FRAUDULENT...THOSE COME SCREAMING TO THE FOREFRONT FOR ME!!!

Valeria G: I'm sorry for the inconvenience. May I know if you have any other question for me?

Valeria G: Hello? are you there?

Me: WHAT GOOD WHAT IT DO ME...I'D HAVE NOTHING BUT MORE LIES AND IMMENSE GOD COMPLEX, CRIMINAL SOLUTIONS THAT YOU WOULD TRY AND SHOVE DOWN MY THROAT AS THE GOSPEL ITSELF AND HAVE YOU TALK TO ME LIKE I'M THE VILLAGE IDIOT TO BE PITIED BECAUSE I DON'T JUMP ON YOUR MEASLY HANDOUT LIKE A STARVING DOG, ON A 2 WEEK OLD DRY BONE!!!

ME:  AND WHAT AMAZES ME, IS THAT YOUR SUPERVISOR, SORRY AS THEY ARE, HAS STOOD BY AND WATCHED ALL THIS, NOT UTTERING A WORD AND THEN GOING TO ASK IF HE OR SHE CAN CALL ME...WELL YOU GOT MY d**n PHONE NUMBER, AND IF YOU TRULY VALUED ME BEING A CUSTOMER, YOU'D BE DOING WHATEVER YOU COULD TO KEEP ME...but i guess not!!

(AND, IT WAS THEN THAT THE REP ENDED THE CHAT)