- Report: #206535
Complaint Review: Cricket Wireless - Little Rock Arkansas
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Author Confirmed
Why?
Cricket Wireless
N. Rodney Parham Little Rock, Arkansas, U.S.A.
Phone:
501-376-5644
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Cricket Wireless ripoff Little Rock Arkansas
I made a payment to a Cricket payment location expecting my payment to be processed and it was. However, when I went to make my current monthly payment I noticed that it had been raised. When I called the Cricket 1-800 number I was told my a customer rep (Alicia)that my payment was showing posted but since they never actually received the money from the payment center then that would mean that either I paid again or went to the payment center to dispute.
When I called the payment center (Pager Warehouse) I was told that I needed the receipt (which I didn't keep because this had never happened before).
Since I didn't have the receipt there was nothing I could do.
I then asked if he entered the payment in the system once the payment had been paid and I was told "yes". I don't feel like it is my responsibility to make sure the money goes through the right hands. I shouldn't have to make a payment and then hold the persons hand to make sure he passes the payment to the next person.
What is the purpose of them being there if I have to go through all of that? What is the purpose of them being there if they can't be trusted to pass the money along to the proper person? I made my payment! The system shows I made my payment! The reason for them not receiving the money is NOT my fault, it is the fault of the payment location (Pager Warehouse) and they should be held liable. NOT me!
Tiquana
LITTLE ROCK, Arkansas
U.S.A.
When I called the payment center (Pager Warehouse) I was told that I needed the receipt (which I didn't keep because this had never happened before).
Since I didn't have the receipt there was nothing I could do.
I then asked if he entered the payment in the system once the payment had been paid and I was told "yes". I don't feel like it is my responsibility to make sure the money goes through the right hands. I shouldn't have to make a payment and then hold the persons hand to make sure he passes the payment to the next person.
What is the purpose of them being there if I have to go through all of that? What is the purpose of them being there if they can't be trusted to pass the money along to the proper person? I made my payment! The system shows I made my payment! The reason for them not receiving the money is NOT my fault, it is the fault of the payment location (Pager Warehouse) and they should be held liable. NOT me!
Tiquana
LITTLE ROCK, Arkansas
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
Well, you're right about who's fault it is....
#2UPDATE EX-employee responds
Fri, August 18, 2006
I'm sorry to hear that this happened to you. I hope that I can explain some things that may be confusing about authorized Cricket payment locations. First of all, what happened to you is quite rare. I worked in Customer Service for almost a year and encountered a problem like yours only once before. However, this situation is different because you didn't keep your receipt. Since you didn't keep your receipt, you have no confirmation/proof that payment was made, even though it might have posted to your account. What happened was that your payment went through the system, but was reversed due to Cricket not getting all the funds for payments made that day. I agree that it was Pager Warehouse's fault that your payment didn't completely post like it should have. I also agree that the payment location should be held responsible and eat the cost associated with your issue. However, in this situation, not keeping your receipt got the best of you. That is why it always "pays" to keep ALL records of your payments made to ANY company. If you had your receipt, you'd be able to fight this to your satisfaction. Unfortunately, there might not be anything that you can actually do about it though. Was it the same place that you always make payments at? Also, was the person who took your payment that day there when you went back to the store? Also, you said that "my monthly payment had been raised". Do you mean that your bill doubled, or it had risen by a few dollars?
