- Report: #364632
Complaint Review: Cricket Wireless - Nationwide
-
Author Confirmed
Why?
Cricket Wireless
Nationwide, U.S.A.
Phone:
210-347-5058
Web:
N/A
Categories:
Business Rating:
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Cricket Wireless charged my credit card twice and I don't even have a Cricket account Nationwide
I was just looking at my monthly credit card payment to see when it was do, and noticed that I had one charge that went through and one that was pending from Cricketcomm. I called my bank and they gave me the number to Cricket, it was almost impossible to get a live person on the phone much less a knowledgable one. I was told to go to one of their stores and they would pull up the account with my credit card number then I could get the name of who charged my card and call the police.
So I drove to the closest location to find out who had done this and to hopefully get a refund. When I arrived at the store the guy told me I had to go to one of their corporate offices and they would have all the access to pull it up, (this was on the other side of town) so I drove over their, wasting my work day.
When I got to the corporate office I spoke to two individuals that worked their and explained my situation, they had no clue and had never heard of this happening before. I asked to please have a supervisors phone number and they told me they could not make long distance calls from their store nor did they have internet access. Then another employee came into work and he suggested that I drive home and pull up the bill from my credit card statement and print it and bring it back to him so he could fax it to another one of their offices.
I am in customer service and I had no idea people could get a job at a place and not have any problem solving skills. This is like a bad dream, and I have seen numerous complaints on this company since I decided to look into it more. I have fraud protection on my credit and still somehow someone was able to still use my hard earned money to pay their bills.
Marty
San Antonio, Texas
U.S.A.
So I drove to the closest location to find out who had done this and to hopefully get a refund. When I arrived at the store the guy told me I had to go to one of their corporate offices and they would have all the access to pull it up, (this was on the other side of town) so I drove over their, wasting my work day.
When I got to the corporate office I spoke to two individuals that worked their and explained my situation, they had no clue and had never heard of this happening before. I asked to please have a supervisors phone number and they told me they could not make long distance calls from their store nor did they have internet access. Then another employee came into work and he suggested that I drive home and pull up the bill from my credit card statement and print it and bring it back to him so he could fax it to another one of their offices.
I am in customer service and I had no idea people could get a job at a place and not have any problem solving skills. This is like a bad dream, and I have seen numerous complaints on this company since I decided to look into it more. I have fraud protection on my credit and still somehow someone was able to still use my hard earned money to pay their bills.
Marty
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
Your credit card number has been stolen...
#2UPDATE EX-employee responds
Sun, August 31, 2008
What has happened here is a case of IDENTITY THEFT. If you use a computer at home, it's possible that your computer was hacked somehow and your credit card number was given to the hackers. Have you used that same credit card on a website recently? Here are some tips for you to move forward now: If your card was an actual CREDIT card and not a "credit/debit" card, you need to file a dispute with your credit card issuing bank (contact the customer service number on the back of your card). Some credit card issuers include a dispute form on the back of your monthly statement along with instructions for filing a dispute. If it was a debit card, you need to file a dispute with your bank. What the last guy told you about getting a copy of your credit card statement and having them fax it to one of their offices is TRUE. That is the correct process. Again, contact your credit card's issuing bank regarding the dispute process to help this move along. Hope that helps....
