Complaint Review: Cross Country Bank - Wilmington Delaware

I have had my share of problems with Cross Country Bank-not wanting to make payment arrangements when we went in my household from 3 incomes to 1 with a huge mortgage payment hanging over my head. They called my house day and night, called my work phone number. A couple of times, they left obscene voice mails, which were taped by the way. I guess that operator decided to take her frustrations out on my voice mail.

I ended up at a consumer credit counseling center here in NE PA. The counselor recommended I contact the PA attorney gerneal's office, which I did. I got an apology letter, but they gave the counselor such a hard time with working out suitable payment arrangements.

Last year, I refinanced my house and took out enough money to pay off my credit cards, including Cross Country Bank. My mortgage company wrote out the checks, overwriting each one so there was extra money on the cards once they were paid off. Every single one sent me a check for the overpayment except Cross Country Bank. They told me a few times that they wrote it off.

What they did is so illegal-my mother in law worked for a collections law office for years and they cannot write off your money. That is not theirs to write off. Not only do I have them on that, but they put the most untrue and outrageous comments on my credit report. So I have them on two things.

I have called so many times (from work so it is on tape) it is not funny. They think it is ok to tape you but if you tell them they are on tape, they swear at you and one operator said she was going to sue me. She did not even know my name-who was she going to sue? My employer? My company makes CCB look like a mom and pop operation and would eat them for breakfast. They have threatened to sue CCB before when they would not stop calling at work and for using foul language on my voice mail.

They lied saying they needed this and that and they were sending the check. It's only $35.12 but it is my money and now it is personal. I want blood, their blood for what they have put me, my family and some of my co-wokers through with their ignorant operators who probably just crawled out from under some rocks.

CCB needs to be taken down some notches and it is good to know that I am not alone in this. I have everything documented from the beginning, even with the fake names they give (I think everyone was named Sally). My counselor at the agency has her records, too. They also treated her badly.

What needs to be done is do not give up and do not give in. Keep fighting, keep calling and writing. Be a thorn in their side for a change. Stick together and we can defeat them.

I would like to know if anyone else has gone through what I have gone through. Post your response here. And for the so called CCB employee-that was some kid or immature adult on drugs. Those people won't post here becuase they have no idea how to use a computer. They cannot look up your account, they cannot take your phone number out of their system, they cannot find your payment even though the check cleared. I don't even think half those people can read and/or write. Where do they find people like that? Oh, I know. Under some rocks.

Aliso

Springville, Pennsylvania