Complaint Review: Cross Country Relocation - Bronx New York

Well, at the time these posts were done, we were contacted by Cross Country and told that they wanted to take care of this. We did as we were told and put everything that occurred in writing to them, as well as a list of what was in our missing boxes. We were told they wanted to expedite matters quickly. It's now been two months, and we seem to be getting quite the run around again, including being put on hold yesterday while the represenative was "on another call" and being told she'd be with us afterwards, and then being told she'd call us back when she got off that call. Two hours later, no call back and when we call, we're told she's gone for the day. I'm beginning to think it was all just a ploy to shut us up.

I had to come back to this statement from KJ: "I would therefore encourage you to move forward by correctly addressing in writing what reparations you wish to achieve since the Company has always taken BBB complaints very seriously." This is what Cross Country Relocation's BBB report says: "Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints." I guess Anat (Shai) Pinsky hired you for your grasp of the English language, but that grasp still doesn't explain the use of bulls#!t in your statements.

Vinbert, when did you move take place? Cross Country Relocation's DOT license was placed Out of Service on July 23 of this year, and is still Inactive. They can't legally operate trucks on American roads. Besides this major point, I would love to hear VJ's eloquent vocabulary pontificate on the salient points of their DOT fine from this past January. "Failing to provide shippers with the booklet "Your Rights and Responsibilities": $1,100 "Failing to charge applicable tariff rate": $2,200 "Failing to reaffirm or negotiate the non-binding estimate": $1,100 "Collecting more than 110 % of the original non-binding estimate at destination": $1,100 Their FMCSA track record shows 4 complaints from this year (only a small percentage of people who move actually file complaints), 3 of those were Hostage Loads. Cross Country demanded inflated prices, just like yours, before releasing the goods. 2 of the complaints included Unauthorized Operations, perhaps moves that took place after July 23 of this year. So Vinbert, it sounds like your move's result is the standard operating procedure for Cross Country Relocation.

KJ, only a person not involved in this industry would buy that line. Between all of the other reincarnations, the latest being Cross Country, you folks have ripped off people for tens, if not hundreds, of thousands of dollars. You start by low-balling a quote to the unsuspecting person who decides with all of the smooth talking you shovel out, that they have no choice but to go with you. From that point on, you're like the spider who traps prey - you have them and they have nothing that they can do. Here is the general reputation of companies like yours from other sites: Complaints against companies like this include low-ball estimates followed by unreasonably high price increases after loading consumer's belongings, holding consumer belongings hostage, unreasonably late delivery, customer service problems, failing to follow the loss and damage claims procedures, failing to provide a summary of its complaint and inquiry program and a summary of its dispute settlement program, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, and failing to obtain weight tickets in the prescribed form and manner. All you did was live up to at least a part of that reputation..... If you want to make this right - refund this customer the out-of-pocket costs he endured when your folks decided to up the price to $9000, which is about $2K. After all, YOU committed to the $4,392 after the first error to move everything on the inventory list - if you made a second error, that's your problem, not his. You're the alleged professional in this industry; if you need a third time to get it right, you shouldn't be in this industry - period.

The estimate you received from John was grossly inaccurate, the main impetus for his dismissal -- particularly for a move of your size -- which is the very reason why a representative contacted you at least a week prior to re-rate you. You were after all, moving a household across the continent! In doing so, the representative figured not only that you would have enough time to find an alternative if necessary, but that it would also be better to warn you in advance, than to surprise you with an inflation on the day of your move. Such action is justly classified as a preventative measure. In challenging you to find a company that could offer a better rate than ours, you declined, or, were not interested in working with anyone else. Additionally and upon arrival, your amassed shipment was worthy of two trucks, which by all rate calculations (read: Texas) could easily amount to several thousand dollars above that which had originally been inventoried. Alas, the rate we charged you was precisely what you paid, leaving you in complete control over what you wanted to do with the rest. While the Company offers its apology for any delays, missing and/or damaged goods you have sustained throughout the course of the move, the Policy still insists that any claims must be filed in writing and addressed to the person in charge of claims and recovery. To date, you have not yet done so even after repeated counsel. I would therefore encourage you to move forward by correctly addressing in writing what reparations you wish to achieve since the Company has always taken BBB complaints very seriously.