• Report:  #420

Complaint Review: Custom Auto Body Shop - Concord California

Reported By:

Custom Auto Body Shop
1150 Ericson Rd. Concord, 94518 California, U.S.A.
925- 676-4521
Tell us has your experience with this business or person been good? What's this?
Took my car for an estimate only. Told him I wanted to get another estimate as well. Shop said that was fine. Ask me about insurance.

Shop said that I could leave my car their, and that the insurance adjustor and do his estimate there at their shop. The shop told me that I had to sign giving them permission to leave the car there and to do an estimate for the repairs and cost of labor only. I told them again that I just wanted an estimate, and that's all.

I told them that I would have to hear from my insurance, before I decided what I wanted to do. Shop said that was fine. I told him again, don't do anything until you hear from me. I told him I don't want any work to be done on it.

Called the shop a few days later and told them, I still wanted to get one more estimate. The shop then tells me that they started the work and was waiting for a part to come in, I was very upset about this, what could I say, but to finish it I guess. I called the shop a few days later, they tell me the car is done, and that the owner say's he won't release the car until he gets the check from the insurance co, which I thought that was really weird.

So I received the check a few days later, they knew how much the check was for because the insurance adjustor did his estimate at there shop.

So I went down to pick my car and had to friends with me, I was

very upset because I ask them 4 times to see my car and all they

could say was do you have the insurance money ? Over and Over. So finally I looked around and saw my car in the other garage where it was block in against the back and side wall and another car right along side of it. So I squezze along the right side of the car and I open the door enough that I just about it the ceiling when I saw it. It was a mess, on the inside and out.

The part did not match, things were not fix etc...So any way I went back there 3-4 times asking them each time I went back as I had witnesses each time exactly what did you do to fix this car. They told the same thing each and every time I had ask him.

I also ask for a Bill, itemized statement and they said no, just look on what the insurance estimate says, that what we did. Again they ask for the money, I ask them how much and they said whatever you got from your insurance co.

This went on at least 3-4 times, same answer each timeso I didn't pay them. So now what they did is put a lien on my car and added storage charges, The insurance check was for approx 1300.00, within a day's time they up it to 1900.00.

I have been very upset about this whole ordeal, that I can't sleep and it's making me very emotionaly distraught. Do you think that you could help me ? I would really appreciate it, since I am stuck without a car.

1 Updates & Rebuttals


CA Brueau of Automotive Repairs, DOI

#2Consumer Suggestion

Tue, August 13, 2002

File a complaint with the Dept of Insurance (DOI) and with the BAR, Brueau of Automotive Repairs. These body shops have to comply with fair standards to provide you with an estimate FIRST and your ok to repair as well as satisfactory quality repairs. It seems neither was provided to you. Your insurance company is on the hook to make your auto body repairs industry standard accepted even if you have to take it to another shop and have the work done over. The insurance has to pay again and deal with the first shop, not you. Complaints with the BAR and the DOI only will assist in preventing this again with some assistance to your issues if no help from the insurance company. The adjuster/insurance company and the body shop have some type of deal together so I dont recommend giving them another shot at repairs the second time. Go to the best place you can find then let your insurance company pay them to do it over the right way.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!