- Report: #768776
Complaint Review: Custom Built Personal Trainer - Omaha Nebraska
Reported By:
M from Omaha -
Omaha, Nebraska, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Custom Built Personal Trainer
10930 Emmet Street Omaha, 68164 Nebraska, United States of America
Phone:
877-422-7899
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Custom Built Personal Trainer He cancelled my training numerous times due to scheduling conflicts and never returned calls to reschedule. I tried to cancel but had year membership. The membership auto renewed and then required a Omaha, Nebraska
My trainer cancelled many sessions due to scheduling conflicts and then didn't return phone calls to reschedule. I eventually received a call after a few months to tell me my trainer had quit and I had been assigned someone new.
I had signed up for a year contract, Mistake!! so I had to wait for the year to be over. The trainer told me that it would be over in May and that would be the last withdrawal from my account.
What he failed to tell me was the contract auto renewed and that in order to cancel you had to send a certified letter to the corporate offices to cancel. Needless to say I paid for additional months and the corporate headquarters could care less. They could see from my account that it had not been used in three months, but were unwilling to credit me the months that my membership should have been cancelled.
This outfit is not very professional and I would NOT recommend getting yourself sucked in!!
I had signed up for a year contract, Mistake!! so I had to wait for the year to be over. The trainer told me that it would be over in May and that would be the last withdrawal from my account.
What he failed to tell me was the contract auto renewed and that in order to cancel you had to send a certified letter to the corporate offices to cancel. Needless to say I paid for additional months and the corporate headquarters could care less. They could see from my account that it had not been used in three months, but were unwilling to credit me the months that my membership should have been cancelled.
This outfit is not very professional and I would NOT recommend getting yourself sucked in!!
