- Report: #187610
Complaint Review: Days Inn - San Francisco California
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Days Inn
2600 Sloat Blvd San Francisco, 94116 California, U.S.A.
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Days Inn kicked us out San Francisco California
On Sunday April 16, 2005 we were in San Fransisco because I was to go to the VA Hospital for Heart surgery. WE stopped to a get a room for mywife and 11 year old daughter at the Days Inn on Sloat Ave. I went in and was informed that there was a room avalible was asked by the gentleman how many people would be Staying, and I replyed that there would be two people staying and that I would be staying at the VA Hospital.
He just assumed that it would be my wife and myself,I did not mention 11 year old, because he did not ask.I just said two people. This manager was from the very begining very rude, saying that my wife would have to come in there and read a posted notice that said if you smoke in a non smoking room he would charge us $400 for the room for a cleaning fee, throw you out of the motel, and call the "cops".
I stated that my wife does not smoke and
he yelled and insisted that she had to read the notice. After paying for the room, parking came next. We new that parking would be an issue, because the size of our truck and parking spaces are more accomidating to smaller vehicles.
My wife had drove down to lower level to parking area and had started to park, manager instructed her to move to another space, and at this time he seen our daughter and told my wife that I had lied to her about the "baby".
My wife replied that she was 11 not a baby and he at that time said that he needed to issue us a new room because he placed "babies" on the first floor which we can understand. (I at the time was parkin in space he instructed us to park in) At this point he began getting extremely beligerant with my wife, calling me a "liar" because I did not inform him of the "Baby" and there was going to be 3 people in the room. My wife then tried to explain that I was going to the hospital to check in after we had finished with the room. He then instructed me that we could no longer stay in the hotel, to come back upstairs and he would refund our money. While getting our refund in the office he conitnued to call me a liar, and informed me that he had an award for how he ran his motel.
My wife and myself are hard working, upstanding people and I feel his whole behavior was outragous and very offensive, and added to my stress level, him knowing I was there to have heart surgery. We have never been evicted from anywhere for any reason, we tried to explain to him for the misunderstantings, never raised our voices, when told to leave, we complied without any argument. Where he continued to yell and call me names.
Kenny
rocklin, California
U.S.A.
He just assumed that it would be my wife and myself,I did not mention 11 year old, because he did not ask.I just said two people. This manager was from the very begining very rude, saying that my wife would have to come in there and read a posted notice that said if you smoke in a non smoking room he would charge us $400 for the room for a cleaning fee, throw you out of the motel, and call the "cops".
I stated that my wife does not smoke and
he yelled and insisted that she had to read the notice. After paying for the room, parking came next. We new that parking would be an issue, because the size of our truck and parking spaces are more accomidating to smaller vehicles.
My wife had drove down to lower level to parking area and had started to park, manager instructed her to move to another space, and at this time he seen our daughter and told my wife that I had lied to her about the "baby".
My wife replied that she was 11 not a baby and he at that time said that he needed to issue us a new room because he placed "babies" on the first floor which we can understand. (I at the time was parkin in space he instructed us to park in) At this point he began getting extremely beligerant with my wife, calling me a "liar" because I did not inform him of the "Baby" and there was going to be 3 people in the room. My wife then tried to explain that I was going to the hospital to check in after we had finished with the room. He then instructed me that we could no longer stay in the hotel, to come back upstairs and he would refund our money. While getting our refund in the office he conitnued to call me a liar, and informed me that he had an award for how he ran his motel.
My wife and myself are hard working, upstanding people and I feel his whole behavior was outragous and very offensive, and added to my stress level, him knowing I was there to have heart surgery. We have never been evicted from anywhere for any reason, we tried to explain to him for the misunderstantings, never raised our voices, when told to leave, we complied without any argument. Where he continued to yell and call me names.
Kenny
rocklin, California
U.S.A.
1 Updates & Rebuttals
Lola
Las Vegas,Nevada,
U.S.A.
Totally Unacceptable
#2Consumer Comment
Thu, April 27, 2006
The fact that a manager of ANY business would treat a customer with such disrespect is an outrage. It is too bad that there really isn't a whole lot you can do. A property can refuse service to any customer for any reason at any time, which includes before you check-in or during your stay. The only thing that cannot do is outright discriminate, which would be a difficult thing to prove (unless he called you names in reference to your race, sex, military status, etc--then you may have a whole legal issue). Since this is probably a private business, though, they can pretty much do whatever they want. My advice to you, as a hospitality professional, would be to complain complain complain about your experience. You need to (professionally--foul language and irrational thoughts will get you nowhere) complain to the Days Inn corporate headquarters both by the 1-800 number (most likely available on their website) AND file a complaint by e-mail (again, probably a way to do this by visiting Days Inn website). This is most likely a franchised property (some properties are owned directly by the company, but the majority are owned by individuals). I would do some investigative work and find out what person or people own this particular property. Contact the local chamber of commerce, BBB, or just call the place directly and discretly ask an employee for that info. Then, I would write a letter directly to the owner. That manager should not open a letter addressed directly to the owner, as that is mail fraud and illegal. You should NOT address it simply to "General Manager" or "Owner." Also, find out who the AREA manager or DISTRICT manager is and ask how to contact that person directly. There has to be someone he reports to. Finially, I would contact the local BBB. My point is that you have to go over this person's head. Since this guy runs the property, he is the highest in the chain of command on site (owners and higher managers are not usually on property day-to-day). If the franchise hears enough complaints about this guy, they will step in either by putting him on probation or threatening to take away the owner's franchise license. This manager sounds like a real doofus and a jerk to boot, so I can't imagine he will be in that position for much longer. Best of Luck!
