- Report: #80308
Complaint Review: DAYS INN - TEXAKARKANA Arkansas
-
Author Not Confirmed
Why?
DAYS INN
4012 NORTH STATELINE AVENUE TEXAKARKANA, 71854 Arkansas, U.S.A.
Phone:
870-774-2771
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DAYS INN ripoff! Denied incoming phone calls to room! TEXARKANA Arkansas
On 2-13-04 I had an important phone call that I was waiting on and never received it. I later called the individual(my husband) via calling card to see what the problem was. He said the clerk that was working the desk that morning between 7-9 am would not allow any more phone calls through because she thought there were too many phone calls going to that room.
The clerk then asked my husband why he wanted to talk to me! That information in my humble opinion is none of the clerks business. My husband was trying to reach me in order to tell me the outcome of my child's temperature and was trying to keep me updated with it. My child ended up in the hospital and I didn't know it until hours later. I paid cash for that room which included a telephone in the package. I should be able to receive phone calls to my paid in full room.
I confronted the clerk upon check out about the phone issue and she asked what are you going to do about it? Then she laughed. I wanted to physically remove her from behind the desk but decided that would be illegal.
Roxie
Texarkana, Arkansas
U.S.A.
The clerk then asked my husband why he wanted to talk to me! That information in my humble opinion is none of the clerks business. My husband was trying to reach me in order to tell me the outcome of my child's temperature and was trying to keep me updated with it. My child ended up in the hospital and I didn't know it until hours later. I paid cash for that room which included a telephone in the package. I should be able to receive phone calls to my paid in full room.
I confronted the clerk upon check out about the phone issue and she asked what are you going to do about it? Then she laughed. I wanted to physically remove her from behind the desk but decided that would be illegal.
Roxie
Texarkana, Arkansas
U.S.A.
2 Updates & Rebuttals
Roxanne
WYNNE,Arkansas,
U.S.A.
Apology letter received. thanks badbusinessbureau.com
#2Author of original report
Tue, February 24, 2004
I received an apology letter from the Days Inn in Texarkana and it did state that the employee quit. We also was offered a 10% discount on our next stay. We will not be staying at that Days Inn ever again, however the Big 10% offer was better than nothing. Much appreciation to the BadBusinessBureau.com! We did receive results. Thanks.
Nick
Texarkana,Arkansas,
U.S.A.
she quit and said this job is not for me
#3REBUTTAL Owner of company
Sun, February 22, 2004
I have talked to the desk clark about this complant and she would not comment on subject and she quit and said this job is not for me.She only started few days. I have written a apology letter to her and offer her 10% discount on her next vist. I would like to know how to take this report off the badbusinessbureau.com If you can contact me on Email please. Thank you.
