- Report: #540317
Complaint Review: Dazzlesmile - Internet
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Author Not Confirmed
Why?
Dazzlesmile
Internet, United States of America
Phone:
Web:
dazzlesmile.com
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Dazzlesmile ivorywhite took money from me without my knowledge. Internet
I saw an advertisement about a mum finding the secret to white teeth, clicked on the link and was led to the dazzlewhite wbsite where a free trial offer was advertised.
However I had to pay for the postage and packaging. shortly after I received the product, my details were shared with othercompanies who had nothing to do e=with my 'free trial offer', and saw that my account was being debited at least 59.99 by differen companies, for goods I never wanted and never recieved. I contacted my bank, who told me they had to ait 31 days for cancellation to go through. During the mean time there is nothing they can do to stop the companies from debiting my account. even when there was no money in the account the comanies were taking paments into my overdraft and the Bank, were charging me for it.
Consumer direct say there is nothing they can do because the company is american.
This company charges different individuals variable sums of money for the same product in their 'free trial offer' and then share your details with their sister/alias companies. The money this company took from me was all the pa I receive from my part time job. I only work 13 hours a week. I am a University student with hardly any money to even travel from home to my university, not to mention te dire situation of my combined house hold income being below 100 per week. How am I supposed to survive for the next 31 days if this company keeps steeling my money.
I cant even buy a christmas card if I wanted too.
Somebody needs to contact watchdog about this company, aswell as MSN for advertising such a fraudulent company on their website.
Help me please!!!!!!!
1 Updates & Rebuttals
johanne forget
United States of AmericaHello,
#2UPDATE Employee
Sun, January 31, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
