- Report: #484532
Complaint Review: DazzleWhite-Just Think Media - Advaliant - Mediatrust - North Salt Lake Utah
Reported By:
Roberto Rodriguez -
Blaine, Minnesota, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
DazzleWhite-Just Think Media - Advaliant - Mediatrust
www.dazzlesmile.com North Salt Lake, 84054 Utah, United States of America
Phone:
800-781-48
Web:
N/A
Categories:
Business Rating:
(0)
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DazzleWhite-Just Think Media - Advaliant - Mediatrust DazzleWhite - Advaliant- Mediatrust - Love the Smile - Misleading and Fraudulentic Practices DazzleSmile - Unfair and Misleading Advertising - Outrageous and Popular Ripoff North Salt Lake Utah
Like many other people, I ordered a free sample of a whitening-teeth product. To get this free product supposedly I only had to pay shipping and handling. A form asks the potential customer in how many days he/she wants to have their teeth whitened, from 1-2 days up to a month. I wondered why they were asking this ridiculous question if I was only trying the product, but I believed I said 1-2 days just to put something. The order form in the Internet asked me for all the normal information, name, address, shipping address and so on. Then I verified that I was purchasing this product for about four dollars or so in shipping andhandling and I clicked saying "Yes" and provided my credit card.
The next month my credit card was charged $ 92.37. When I contacted the company to find out what was the problem, they said that by ordering the product I had become member of a select elite group of people with the privilege of receiving the product every 3 month in my case apparently at the montly fee of $ 92.37. When I complained that I did not agree to this "offer" and would never agree to this the employee named Cjhristian asked me to go back to the page where I put the order and then I realized a very small box with minuscule pink colored letters that can barely be read which starts with "Offer Details" which says that once you provide your credit card you will be charged this monthly fee for life until you decide to call them and cancel "the deal". I asked Christian for an immediate cancellation and asked for a refund of the amount already charged to may credit card. He said he could not give me a refund. I asked to talk to his or her supervisor. He left me waiting in line for 15 minutes and then hang up on me.
Since then I have known that this company operates in several states. They operate in Utah as "dazzlesmile, lic" with an address of 891 West Robinson Drive, Building 1, North Lake Xity, UT 84054.
They also operate in Owa under the name Dazzlesmile, PO Box 10276, Des Moines, Iowa 50381.
And they probably operate at least in Delaware, because my credit card charge listed the phone number 877-289-5304 followed by "DE" which I believe is a Delaware number.
This is obviously a case of fraud against the consumer. It is also unfair and misleading advertising because the terms of the sale are not disclosed to the customer in the window that he/she has to "see" while placing the order. Putting the information in a little corner is not proper disclosure, in fact it is misleading and grossly unfair.
I have requested a refund of the amounts illegally charged to my credit card, but I am more concerned about stopping those practices than about the refund. The company is doing something illegal and should be stopped. This is why I have filed complaints with the Attorney Generals of all the states where I believe this company is doing business, have filed a complaint with the Better Business Bureau and with the Federal Communications Commission and will continue to file complaints anywhere they will listen.
1 Updates & Rebuttals
wanda
Washington,United States of America
Hello
#2UPDATE Employee
Thu, November 12, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
