The truth
barnegat,#2General Comment
Thu, February 11, 2010
Gold key auto warranty is a hoax and a scam. I went onto the website where I put in exact information of my vehicle and after I have finished and hit submit, it said an operator for gold key warranty would contact me. Two days later they contact me and the rep at the time do not know his name was asking me why I wanted auto warranty, I told him I just bought a used dodge Dakota and that it has 92,000 miles and I wanted to make sure that I am covered in case something would go wrong in the future being I travel a lot. The gold hey rep was sitting on the phone going over how wonderful this warranty is and going threw exactly what I was covered and made it sound like this is the best warranty there is I mean he was just selling me this warranty so I gave in thinking it was the best. The rep told me because they cannot come out a physically inspect the vehicle that I would have to drive additional 1000 miles which would have been 93,125 miles and wait a month to get full coverage of the vehicle, now everyone knows best auto warranty companies send a rep out to actually inspect the vehicle to make sure that the buyer isn't just using the warranty company, but this didn't go that way. So of this time, I have drove 1000 miles and a month has passed by now I already paid $150.00 for a down payment and additional payment of $122.00 would be taken out every month for 24 months which equals up to about 2 thousand and some change, anyway I encountered a problem with my truck an oil leak several of them to be exact which were due to bad gaskets, I have called gold key and told them that where can I take my vehicle is it needs to be fixed, "they said anywhere of your choice" so I took to it the local repair shop near me and told them about gold key and siad to them if they could find what is wrong with the truck and the sales at the local repair shop had said soon they find what is wrong with it they will call claims of gold key, anyway so I have many leaks as said due to bad gaskets and when the service guy of the repair shop called gold key, the rep told the repair shop NOTHING" was covered when in my policy it states that gaskets and seals are part of items covered, now they have already taken money out and they take it pretty fast but when it is time to pay, they argue and say they do not cover or they would not pay. Gold key warranty is a rip off and not trust able, they are fast to take your money but not fix your vehicle when it needs to be repaired, I strongly do not recommend this company to ANYONE! Their promises are un rewarding and they do not stand by their promises at all because they will lie to you later after you purchase their products. Dan Barnegat New Jersey U.S.A.
Concerned1
Jonesburg,#3UPDATE Employee
Wed, July 15, 2009
Dear Rip Off report member, My name is Frank, and I am a employee of a broker who sells these coverages. I feel your experience with the broker you encountered left you misinformed and confused. You have some things right ,mainly about the broker. Not the coverages. Ill start with Gold key. I market it too. Gold Key has been in business since 1977. Insured by an a rated insurance currier called Vehicular service insurance co. (viscrrg) Gold key is located 2007 Poole Dr. Nw Ste .d Huntsville AL. It is grade A withe the BBB. That is a private vendor that happens to resell their coverages for comission you encountered Not gold key