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  • Report:  #328973

Complaint Review: Delano Dodge Chrysler Jeep - Delano Minnesota

Reported By:
- Plymouth, Minnesota,
Submitted:
Updated:

Delano Dodge Chrysler Jeep
405 BABCOCK BLVD W Delano, 55328 Minnesota, U.S.A.
Phone:
763-972-2966
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Several months ago my parents brought their minivan to Delano Dodge for an oil change. Without asking them first, Delano Dodge did a free detailing on the car, including cleaning the inside. If they would have asked first my dad would have told them that he has severe allergic reactions to any perfumes or scents.

I'm not talking about an allergy where you break out in hives - when he inhales a scent his blood pressure skyrockets, he hs instant nausea, he gets a migraine headache that lasts for days, and if he is exposed to the scent long enough he literally loses all memory of the event. This is a disability he has dealt with for almost 20 years now.

The detailing involved using something with a strong scent on the interior. He picked up the car from the oil change, started to drove it home, and had to make most of the drive with his head completely out the window because he was 'hit' by the smell.

Initially Delano Dodge tried to help, including giving my father a loaner car while they tried to re-cleaning the interior with plain water. The smell is so deeply embedded in the seats I doubt it will ever come out. Friends of my fathers who have no scent sensitivity have stuck their head in the van and been amazed at the smell.

It was like a surreal Seinfeld episode. Once everyone realized it wouldn't go away, Dad started to ask for other options, including swapping the van for with a minor upgrade (eg one year newer) given the incredible hassle this has turned out to be. He felt he got nothing but the runaround from the management there, he would hear nothing for weeks and when he would call they would say "we're checking the auctions, we're sure it will be soon", and then there would be no follow up.

And the latest offer was that Delano Dodge would sell his van for him...on consignment...for a fee. He will not be taking them up on this offer.

I am amazed at the lack of accountability I'm hearing about the management there. Delano Dodge made my father's vehicle completely undrivable for him because of his disability they do not care about making it right.

Sarah

Plymouth, Minnesota

U.S.A.



4 Updates & Rebuttals

Ryan

Naples,
Florida,
United States of America
In Regards...

#2REBUTTAL Owner of company

Sun, March 28, 2010

I just happened to google Delano Dodge and this site came up. I was the owner and person who helped with this mans car problem.  There was nothing I could do to make it right,I spent thousands of dollars and wasted countless hours trying to satisfy this customer.I finally ended up buying a machine that takes the old oxygen out of the car and puts fresh oxygen in it.

I then had an insurance adjuster come out and look at the vehicle. It was concluded that it was him,not the vehicle that was the problem. You cant please everyone no matter what you do.


Cory

San Antonio,
Texas,
U.S.A.
No Good Deed Goes Unrewarded II

#3Consumer Suggestion

Mon, April 28, 2008

If I sent my child to school, I'd make sure the school was aware of of the child's food allergies. I do want to thank you for your civil response and you are to be commended for taking care of your father. Maybe a professional cleaning service might be able to remove the offending scents, paid for by the dealership. A win, win situation.


Sarah-mn

Plymouth,
Minnesota,
U.S.A.
A good idea but not thought through...

#4Author of original report

Sat, April 26, 2008

In response to the comment that no good deed goes unrewarded, yes, they were trying to offer a free perk. But their good intentions had a bad consequence and they don't care about making it right. That is what we are upset about. Think about if you had a kid with a bad food allergy, and their school decided to give them a free lunch without asking you first, and your child had a horrible reaction. Good intentions, bad results, and the school would be facing legal action immediately.


Cory

San Antonio,
Texas,
U.S.A.
No Good Deed Goes Unrewarded?

#5Consumer Comment

Sat, April 26, 2008

You can't win for losing. They detail your Dad's vehicle for free and this is the thanks they get? 99.99% of the population would be excited about having their vehicle detailed along with an oil change. If I'm ever in the area and need an oil change, I'll make sure and take my vehicle there and hope they're still offering the free detail.

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