Maria
Methuen,#2Consumer Suggestion
Thu, June 02, 2005
Dear Jamie, filing with the attorney general is the proper first step to take. The attorney general may move forward on your complaint against Dell, they have that power. If not, your next step is to read the state statute for unfair and deceptive practices. In 2003 Nebraska adopted or revised, Nebraska State Statutes Uniform Deceptive Trade Practices Act look through sections 87-302, etc. and see you will see the attorney general's powers under there and other steps you may take to proceed. Remember, patience is a virtue, because although, the justice system works it takes time and preserverance to prevail. You really don't require an attorney at this time, as these steps may be taken by consumers and consumers should be aware of their rights against companies that practice unfairly and the avenues they can take to deter these practices. If for some reason you go forward in the court, you may then want to consider an attorney, however, at this juncture you have a procedural path to follow, that is the key to justice.
Josh
Rolla,#3Consumer Suggestion
Wed, May 25, 2005
You know what? This is 100% your fault. If you really had valuable information on the hard drive, you should have backed it up onto a CD or DVD or another computer well before it failed. It's not Dell's responsibility to do your job for you. Would you blame the hard drive manufacturer if the hard drive failed and all your data was gone? Furthermore, you could have taken the computer to a local shop and had them read your hard drive. Dell explicitly states that they are not responsible for loss of data. If you choose to ignore that warning, it's your own fault.
Jamie
Bellevue,#4Author of original report
Mon, May 23, 2005
I went ahaead and contacted the Attorney General of Nebraska. I need an attorney regarding the matter with Dell. Dell, after giving the numerous runarounds of "we lost", "we can't find", "it's been destroyed, but we have no proof", has forced me to sit on hold/be transferred for 14 hours. Dinah, at Dell, called back yesterday at 3p.m. to say "they were still checking on it". Their offer, after recanting the offer of a new computer and 100$ gift certificate, is a rebuilt/used hard drive and Symantec. I refused. Why should I accept a used/rebuilt harddrive, DVD-RW, and Power cord, when I know mine was in perfect condition. I refused their offer. In no way does this protect or compensate me. I know see I am not the only one in this situation. Any person you could recommend to pursue this matter would be appreciated. Please contact me ASAP thru Rip-off Reprot..
John
Yardley,#5Consumer Comment
Mon, May 23, 2005
I sympathise with you. Dell is a disgrace. My daughter started college 2 years ago and she was told she needed a laptop computer.The University had a relationship with Dell and recommended we buy the computer through them. We did. Big mistake. In the two years she has had the laptop it has broken 5 times all because of the same part.We had an extended warranty and Dell fixed it the first four times on the warranty.Fifth time,they lost? our warranty and we had to pay $ 230 to get it fixed. The Service technicians can barely speak english,the wait times to get through to them are horrendous and when you finally get someone they can't help you. I'll never buy another Dell product.
John
Yardley,#6Consumer Comment
Mon, May 23, 2005
I sympathise with you. Dell is a disgrace. My daughter started college 2 years ago and she was told she needed a laptop computer.The University had a relationship with Dell and recommended we buy the computer through them. We did. Big mistake. In the two years she has had the laptop it has broken 5 times all because of the same part.We had an extended warranty and Dell fixed it the first four times on the warranty.Fifth time,they lost? our warranty and we had to pay $ 230 to get it fixed. The Service technicians can barely speak english,the wait times to get through to them are horrendous and when you finally get someone they can't help you. I'll never buy another Dell product.
Maria
Methuen,#7Consumer Suggestion
Mon, May 23, 2005
Dear Sister: I understand you plight, as I have an ongoing similar situation. I am an attorney in Massachusetts and I forwarded a 30-day demand for relief, upon Dell, to no avail. Thereafter, I filed a civil suit. We had one case management conference which was a waste of valuable time. In any event, there is a pre-trial conference scheduled for Sept. 2005. My suggestion to you is to follow suit, in Mass it is known as the Mass.Gen.Laws 93A for unfair and deceptive practices. You must have a similar statute in your state. As you probably aready now, send it certified and regular mail. You may want to also report it to the attorney general in your state. There are also federal statutes. In addition, I filed counts under the UCC, which in Mass is Chap 206, points to same. There is also a class action against Dell federal and state in California for multiple counts and deceptive practices, ect. Remember, as you probably already know, it is fustrating b/c time expended, and months drag out, but don't give up the fight b/c that is what will put a mark against Dell. Dell is hoping consumers will become fustrated and give that fight up. I am assuming that you have these drive considering the profession you have choosen. Please let me know how you make out via response to this site. Don't give up, we can make a change.
Maria
Methuen,#8Consumer Suggestion
Mon, May 23, 2005
Dear Sister: I understand you plight, as I have an ongoing similar situation. I am an attorney in Massachusetts and I forwarded a 30-day demand for relief, upon Dell, to no avail. Thereafter, I filed a civil suit. We had one case management conference which was a waste of valuable time. In any event, there is a pre-trial conference scheduled for Sept. 2005. My suggestion to you is to follow suit, in Mass it is known as the Mass.Gen.Laws 93A for unfair and deceptive practices. You must have a similar statute in your state. As you probably aready now, send it certified and regular mail. You may want to also report it to the attorney general in your state. There are also federal statutes. In addition, I filed counts under the UCC, which in Mass is Chap 206, points to same. There is also a class action against Dell federal and state in California for multiple counts and deceptive practices, ect. Remember, as you probably already know, it is fustrating b/c time expended, and months drag out, but don't give up the fight b/c that is what will put a mark against Dell. Dell is hoping consumers will become fustrated and give that fight up. I am assuming that you have these drive considering the profession you have choosen. Please let me know how you make out via response to this site. Don't give up, we can make a change.
Maria
Methuen,#9Consumer Suggestion
Mon, May 23, 2005
Dear Sister: I understand you plight, as I have an ongoing similar situation. I am an attorney in Massachusetts and I forwarded a 30-day demand for relief, upon Dell, to no avail. Thereafter, I filed a civil suit. We had one case management conference which was a waste of valuable time. In any event, there is a pre-trial conference scheduled for Sept. 2005. My suggestion to you is to follow suit, in Mass it is known as the Mass.Gen.Laws 93A for unfair and deceptive practices. You must have a similar statute in your state. As you probably aready now, send it certified and regular mail. You may want to also report it to the attorney general in your state. There are also federal statutes. In addition, I filed counts under the UCC, which in Mass is Chap 206, points to same. There is also a class action against Dell federal and state in California for multiple counts and deceptive practices, ect. Remember, as you probably already know, it is fustrating b/c time expended, and months drag out, but don't give up the fight b/c that is what will put a mark against Dell. Dell is hoping consumers will become fustrated and give that fight up. I am assuming that you have these drive considering the profession you have choosen. Please let me know how you make out via response to this site. Don't give up, we can make a change.
John
Hermitage,#10UPDATE EX-employee responds
Mon, May 23, 2005
I want everyone to know the truth about Dell Computer Corporation based in Austin, TX. In about 2000 they opened up offices here in Nashville, TN and Lebanon, TN doing the same thing they do in Austin, TX Most of Dell's employees are NOT Dell employees at all. They work through a temp agency, one mostly used called Spherion in which they hire temps for 90 days, keep them, and let them go. This way they dont have to pay benefits and etc... Here in Nashville there are two Spherion Temp offices which are 100% dedicated to DELL only, they are NOT used for anything else or any other company, JUST DELL. Dell is sooooo very crooked and evil its not even funny. The things they tried to teach me and tell me to do were just so morally wrong. If you dont have enough service plans sold which are extended warranties, or add on items such as a printer, camera, or etc.. then you will be terminated via your temp agency Sherion. One day while working, through Spherion of course on my team, nothing but Spherion reps, or course it was time for my whole team to go on a 15 min. break and I was on the phone with a customer trying to sell a computer in hopes of one day getting to be hired on by Dell fulltime, which is near impossible. So my whole team went on break and I was still on the phone with a customer telling them about all the different lines, models, types, and time went by, 15 minutes passed, and my team comes back from their break, and I am still on the phone with this customer. After I get off the phone with the customer, I ask the Coach on the team who assists the manager of the team who works for Dell if I could go on break because I was unable to go because I was on the phone with a customer. He tells me that I need to priortize my calls and manage my time better, and tells me to go on break, but the next time that I won't get one. I swear to GOD and my life that this is true and fact, and will so wear on a stack of Bibles on this one. All Dell does is provide false hopes about a secure job. It is one of the most stressful jobs I have ever had in my entire life. Everytime one of those Spherion Reps comes over to your section and you see them coming you have a quick panic attack and think are you next to be fired? Kinda like the same feeling are you going to be the lucky feeder mouse to get fed to the snake. After my 3 month trial basically with Dell, One Friday morning I get pulled into a room, they shut the door and precede to tell me that my numbers are low and Dell wants my assignment to end with the temp agency. I had never ever been fired before from a job, I sat there for the longest crying my eyes out unable to figure what I did wrong. The only thing you could do is to ask God to help you get the strength to pull through it. This was 4 years ago this happened to be back in 2001, and believe it or not but I am starting to cry now as I write this because I have and still have friends that I cant warn in time not to go there and have this to happen to them. I dont know how the Execs and CEO of Dell and Spherion can sleep with themselves at night doing this to people. Dell rates you on whats called metrics and close rates. Your close rate is how many computers you sold divided by the number of incoming calls you received. You cannot control your incoming calls because some calls could be an acutal customer wanting to buy a computer, you could get wrong numbers, transfer extensions, someone needing tech support, someone needing to talk about their financing bill, or calls dropped and all that counts against you. It is near impossible for EVERYONE working for DELL to deliver what they want.