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Dell Computers ripoff deceived me about support Dallas Texas
I bought a computer through Costco and that is my only saving grace because they will take it back, for up to 6 months, but if I can stop even one person from buying a Dell I will have done the world and that person a big favor.
Dell has ZERO customer service. I called DEll and told them I had a problem with my brand new PC and they said I was not the registered owner so they could not help me. After 3 calls and getting forwarded to QVC, and Costco, I found out that DELL had put the PC in Costco'name. Got that fixed and after speaking to no less than 8 people in India, taking over two and a half hours, they sent me a new set of speakers. The new one arived in two days and they failed for the same reason, too much background noise.
I called back and taked to Customer Service, after 30 minutes on hold, they told me I needed to talk to Tech Support and I waited another 30 minutes to talk to them. They said I needed to talk to the Help Desk, so I waited another 20 minutes on hold listening to the mind numbing Dell music, when I finally reached the help desk they told my to call a 800 number so I did and I again got into the same loop with Customer Service and you know what they said, yea you guessed it, I needed to talk to Tech Support, AHHHH!!!
So I called back later in the day and it started all over again only they gave me the 800 number for QVC the TV shopping channel folks, now I don't buy from the TV folks there but they are nice people and I had a good laugh with them then I called the original number again.
I gave up and tried again today and got the same exact phone brush-off as before.
Don't even bother to buy a DELL. Here is an idea, find a local PC shop and go there, pay a little more, support a neighbor, and have a real counter to go pound on if you have a problem.
One good thing is I can now do an Indian voice just about as good as the Simpsons charter Abau. As they said to me twice "I am not knowing, can you hold please?"