Steve
Woodstock,#2Consumer Comment
Wed, September 03, 2008
Over the past 8 years I have purchased 3 Desktops and 2 Laptops. For the mostpart any issues I have had were minor and were resolved in a timely manner. Dell use to be ranked #1 for their customer service, however to remain competive like the other computer manufactures have outsourced their call centers overseas resulting in their once coveted # 1 rank down to like 5 0r 6. In Dells begining. My first desktop that had a sound issue. After 5-10 minute on the phone it was determined my mother board went bad, however it was not the case. Before I recieved the new motherboard I reloaded some software and the sound came back on. The Tech was very helpfull and curtious and gave better service than I expected. Fast forward a few years, Again purchased another desktop: No major problems, however I needed to call tech support for a minor issue, I dont recall what it was. The tech on the line was from south central asia, India Pakistan or India. I had a very hard time understanding the person on the phone and was really getting frustrated and very mad that Dell outsourced the tech support. Nonetheless after calming my self down I asked the guy on the phone if I could speak to an English Speaking or American and right away I was connected to an American. Steve Atlanta, Ga