Wilson
Walnut Creek,#2Consumer Suggestion
Fri, July 05, 2002
Dell computers in general are very good machines. I have used them at three companies that I have worked for. If the floppy drive died after one week's use, then that is definitely a manufacture's defect of the drive or the drive cable. You could have replaced the drive yourself for less than $25 by going to Fry's Electronics or any computer store that sells 1.4 floppy drives. Considering the repair techs came to your home six times and they could not fix your computer, I would call them incompentent. Regarding Dell's customer service, I would have noted the names of the phone reps and the supervisor and then I would have escalated my trouble ticket to resolve the issue. I know what I'm talking about because I used to work a computer help desk and I used to provide phone support for internet circuits for three ISPs. Last thing, if I had not had my current computer custom built by a friend of a friend, I would have bought a system from HSN.com. HSN has a lot of very good systems with the latest hardware and software at very low prices. HSN has a 30-day money back guarantee. Your local computer store will not allow you to test a desktop or laptop computer at home and then return it because you changed your mind. I have returned unused cookware and electronics and I have received credit card refunds within a few days.