- Report: #185241
Complaint Review: Dell - Austin Texas
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Dell
dell.com Austin, Texas, U.S.A.
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Dell Ripoff Lied to by Sales Rep about 0% Financing Austin Texas
In January of this year I applied and was approved for a Dell Preferred Account. I was shopping for flat-panel televisions and I found one I was interested in. I called Dell Customer Service to ask a few questions about the product, with no intentions on making a purchase at that moment. I spoke with ASP Flordeliza Baylon (who was barely understandable, seeing as how their customer service is outsourced to India). After asking her a few simple questions about the TV, and after telling her I had no intent to purchase at this time, she mentioned that this particular TV has 0% financing until 2008. I thought that was a pretty good deal so I decided to go ahead with the purchase. Now keep in mind, while I am talking to her she has all of my Dell Preferred Account information sitting right in front of her. Before the transaction was final, I reconfirmed that I would be eligible for the 0% financing, to which, again, she said yes.
Well, a few weeks later I get my first statement, where it shows that I am paying 29.9%!! I thought for sure this was a mistake, so I called Dell Financial Services. They informed me that it was not a mistake and said that there was nothing they could do. Well obviously something isn't right. I called back and talked to THIRTEEN different reps from both Dell Financial Servies and Dell Customer Support, all of whom said (in more or less words) "sorry about your luck."
My sales rep knew that I would not have purchased that TV if she wouldn't have offered me the 0%, knowing full well that I would not get it. I have 2 credit cards with 0% interest. If I would have known I could have just charged it to one of those, why in the world would I pay 29.9?
The last rep I talked to said I could pay off the entire balance with my credit card, but I would still have to pay the interest charges. This is absoltely unbelievable. I'm being screwed out of my money so some b***h in India can hit her quota and buy a new pair of shoes.
I did a full background check on Michael Dell and have his home address and phone number, and am willing to use them if I have to. I will not be treated like this.
Alan
Akron, Ohio
U.S.A.
Well, a few weeks later I get my first statement, where it shows that I am paying 29.9%!! I thought for sure this was a mistake, so I called Dell Financial Services. They informed me that it was not a mistake and said that there was nothing they could do. Well obviously something isn't right. I called back and talked to THIRTEEN different reps from both Dell Financial Servies and Dell Customer Support, all of whom said (in more or less words) "sorry about your luck."
My sales rep knew that I would not have purchased that TV if she wouldn't have offered me the 0%, knowing full well that I would not get it. I have 2 credit cards with 0% interest. If I would have known I could have just charged it to one of those, why in the world would I pay 29.9?
The last rep I talked to said I could pay off the entire balance with my credit card, but I would still have to pay the interest charges. This is absoltely unbelievable. I'm being screwed out of my money so some b***h in India can hit her quota and buy a new pair of shoes.
I did a full background check on Michael Dell and have his home address and phone number, and am willing to use them if I have to. I will not be treated like this.
Alan
Akron, Ohio
U.S.A.
2 Updates & Rebuttals
Dmac
College Station,Texas,
U.S.A.
Your Bogus
#2Consumer Comment
Fri, August 08, 2008
This is all fine and dandy, but you claim that you have 2 credit cards at 0% interest. You claim that you would have never bought the TV if the Sales Rep did not offer you 0% interest. Wait a minute! If you already have 2 credit cards with 0% interest then why would you open another line of credit. You already have 2 lines with 0% that would motivate you to buy the TV on those cards. It sounds to me like you have a problem with spending money you do not have. I would love to be your Sales Rep, all I have to do is tell you that the product you are about to buy has 0% interest and voila instant sale. It is not that you that got suckered it is you who are a sucker. If you do not have the money, but you already have 2 lines of credit extended to you at 0% than why did you not use one of those cards to purchase the TV. I suspect that you got caught with your hands in the money jar that was not yours. My advice to you is start cutting up the credit cards now because you have a problem spending money that you do not have. Just because it is at 0% does not mean it is not a loan you still have to pay it back. Think about it the only person to blame is yourself for your stupidity and no one else. Typical credit abuser.
James
Albany,California,
U.S.A.
Same Thing Happened to My Father and I
#3Consumer Comment
Thu, April 13, 2006
My father bought a Dell computer a year and a half ago, and while purchasing it online, he applied for the 0% when you apply for credit. He did it in my name, because I would like to buy from them as well after he paid off his computer, and he didnt want a new card anyway so it worked out. Anyways, when he recieved the bill it stated 29% interest and no interest for the first month, well duh no one charges interest for the first month, it allows you to pay off the new balance. My dad called and they would hardley discuss the matter with him, they said I had to call. So I did and they told me that I wasnt eligable for the 0%. I told them where did it say online, or on the statement or at the time of purchase, or on the reciept? He could not give me an answer. I then told me father this, and he again tried to fix this mess, but to no avail, so then he freely called their service reps, whatever insult he could think of at the time, which I soon followed suit. We eneded up throwing $200 dollar payemts at it til it was paid off a year later, heh the kicker was that no matter how low the balance was, the interest didnt fall with it, even if you had $10 dollars left on the card, you would still get the same interest amount as if you never paid anything toward the principal on the $1800 dollar computer. After we noticed that a few months of making payments, we again called their service reps and told them what they were. Our entire family wont buy any Dell products, its no wonder they are the largest mass computer company in the world, it really makes me sick. I think Microsoft has better costomer service after this fiasco. Best of luck for you and I hope with what information you are armed with, you can get better results than we did.
