- Report: #1341449
Complaint Review: Delstal - Cary North Carolina
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Author Confirmed
Why?
Delstal
PO Box 455 Cary, 27512 North Carolina, USA
Phone:
800-774-2134
Web:
N/A
Categories:
Business Rating:
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Delstal Hired us to install stairlift. We had to keep returning to remove and replace faulty parts and they did not reimburse us for additional service calls or parts, even though they said they were going to "make it right". Cary North Carolina
We installed a stairlift for Delstal at the clients house on August 5, 2016. After installation, we were called back several times for faulty parts which we removed, returned for replacements, then re-installed. New batteries were also needed, which we paid for.
We were not reimbursed for any of the 4 additional services calls that were required to remove and replace the faulty parts or for the batterys that needed to be replaced, even though Keith Evans at Delstal said they would "make it right".
Our first invoice to Delstal was incorrect (due to our error), so we sent a revised invoice with the correction, but as of Dec. 5, 2016 have not yet received payment for the additional parts or service calls.
Delstal told the client that we had installed stairlifts for them before which was not true.
We have filed a complaint with the Better Business Bureau.
