- Report: #255355
Complaint Review: DEPENABLE LOCKS - NOT KNOWN New Jersey
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DEPENABLE LOCKS
NEW YORK CITY NOT KNOWN, New Jersey, U.S.A.
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DEPENABLE LOCKS HITS AGAIN A 71 YEAR OLD MOM FAKE PRICE OF $39.00 BUT CHARGES $315.00 From A 71 YEAR OLD LADY NEW YORK CITYNOT KNOWN New Jersey
My 71 year old mother locked herself out of my house in New Jersey. She wanted to handle the problem herself, rather than bother me, and called "Dependable Locks" with their $39.00 service call. The surly "locksmith" showed up and couldn't pick the Schlage lock, so he had to drill it out. By the time he was done:
Service Call - $39.00
Unlock Door - $110.00
New Deadbolt - $95.00
Labor - $65.00
Tax - $6.00
Total Cost - $315.00
He also broke the automatic door closer on my new storm door, which I had installed less than 2 weeks ago. I called to complain the same evening as the service. I got placed on hold 3 times and "accidentally" disconnected. I kept calling back and they finally said management would call me the following Monday. On Monday, I got a call from another customer service representative. They will not consider that they overcharged my mother. They will investigate my claim of the broken door, but I must submit photographs of the damage. I told them I'd send the entire broken unit to them, but that is not acceptable.
These people are absolute crooks. I had my Medeco lock picked in Los Angeles for $65.00. I would have expected the price to double being in New Jersey, but not quadruple. Not to mention destroying my lock and damaging my storm door.
Leland
Montrose, New York
U.S.A.
Service Call - $39.00
Unlock Door - $110.00
New Deadbolt - $95.00
Labor - $65.00
Tax - $6.00
Total Cost - $315.00
He also broke the automatic door closer on my new storm door, which I had installed less than 2 weeks ago. I called to complain the same evening as the service. I got placed on hold 3 times and "accidentally" disconnected. I kept calling back and they finally said management would call me the following Monday. On Monday, I got a call from another customer service representative. They will not consider that they overcharged my mother. They will investigate my claim of the broken door, but I must submit photographs of the damage. I told them I'd send the entire broken unit to them, but that is not acceptable.
These people are absolute crooks. I had my Medeco lock picked in Los Angeles for $65.00. I would have expected the price to double being in New Jersey, but not quadruple. Not to mention destroying my lock and damaging my storm door.
Leland
Montrose, New York
U.S.A.
