- Report: #1426387
Complaint Review: Derma Luminous - other New York
Reported By:
George -
Yorba Linda, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Derma Luminous
other, 10703 New York, United States
Web:
dermaluminous.com
Categories:
Business Rating:
(0)
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Derma Luminous Credit card billed for full amount prior to end of 14 day trial period. other New York
I bought cream online on 1/17/18 for 14 days trial. I paid for shipping charges only on that date. Product arrived in mail on 1/20/18. And on 1/31/18, I saw pending credit card charge for 89.95 for the full amount. When I called company to cancel and credit my card, they refused and said it was too late. They were willing to offer a 35% discount for future purchases only. I just told them to cancel as I had no further need for their product.
I received an email confirmation from them regarding cancllation. When I replied with a formal email complaint, it was returned as undeliverable. And when I checked their website, no contact info provided. There is no way to contact them.....Sigh.
I have contacted Chase bank to dispute charge but they can't do anything yet as charge is only pending. I have been advised by Chase to wait a day before charge clears and then formally file dispute.
