- Report: #1150717
Complaint Review: Dermallue - Haslet Texas
-
Author Not Confirmed
Why?
Dermallue
14000 Zippo Way Haslet, 76052 Texas, USA
Phone:
866-297-9775
Web:
www.mydermallure.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dermallue 30 Day Trial Scam Haslet Texas
I ordered two products from Dermallure; 1.Skin Essentials and 2. Dermallure. It is advertised as the "housewife discovers beauty secret", by combining two skin products which reduce wrinkles. It is also advertised as a 30 day free trial. The rub is...if you do not return it within the 30 day free trial you will get charged the full price for the two products which total $174.89. Therefore you can't really use the cream for 30 days if you are not going to keep it since it has to be returned during the 30 day trial. After the 30 days are up you do not receive a penny of your money back. It also does not count if you contact the company with any questions during the 30 day trial.
I sent two e-mails asking about the cost of the product IF I were to keep it. I wanted to know this information so I could make an informed decision about using the product (i.e. if I could afford it) over the long term. The answer that I received continued to tell me about the product and that it had been shipped which did not make sense since I asked about the cost and not about shipping.
The product itself is OK. It did not get rid of any of my wrinkles but it might on someone else. I just wanted people to know the "rest of the story" so they do not get taken like I did.
1 Updates & Rebuttals
Texas,
Terms of the trial offer explained
#2UPDATE Employee
Fri, June 20, 2014
There was information provided here that is not true. The product is a 30 day supply that you can first order on a trial basis. The terms and conditions information make this perfectly clear, I hope. Here is a link to that information.
http://www.mydermallure.com/terms.html
One of our advertisements did offer it as a trial offer for a 30 day supply so maybe it was that ad that was confusing. Since personal information is not provided on this site I am not able to contact you to discuss this. If you send an email to us at [email protected] and reference that you posted to Ripoff Report I will be happy to reach out to you and discuss where the confusion was, and possibly issue a refund.
We have reached out to the advertising company to make sure the information provided going forward is stated in a manner that is clear to the terms of the trial offer.
