- Report: #1165382
Complaint Review: Dermallure - Haslet Texas
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Dermallure
Haslet, Texas, USA
Phone:
1-866-297-9775
Web:
www.mydermallure.con
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Dermallure Skin Essentials Misleading advertisement, dishonest business, money, scam, Haslet Texas
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I'm writing this to warn others about a company called Skin Essentials and Dermallure. They are an online business that advertises frequently through third parties.
Their risk free trials are misleading: They lead you to think that you're trying a free trial of their product by paying only for shipping. Warning: By purchasing a trial you are subscribing to a monthly shipment of their products costing near $200 every month.
When I made my purchase I quickly realized that this was not simply a trial and called 5 minutes after I made my purchase to cancel. The customer service representative told me that I was unable to cancel my order and had to wait until my shipment arrived. Only then I could ship the items back within the trial time limit and at my own expense to cancel my subscription.
I knew this wasn't true, a company can't deny you a cancellation, especially not 5 minutes after purchase, so I hung up and sent a cancellation by email. Only then my order was canceled.
A week after canceling, I was horrified to find that they still sent me a bottle of Dermallure. I sent them another email to state that I've already canceled my orders and that I would not accept this bottle as my liability and that I did not want anything to do with their company or products. They never replied. I cancelled my card in case they tried to do anything unauthorized and use that bottle they sent me as an excuse for any charges on my card.
My point is this: an honest business will tell you exactly what you're getting and how much you're paying for that product. A real business wants you to voluntarily return to them to get what you want. Skin Essentials and Dermallure do not tell you how much you're really paying and what you're paying for until you read the fine print. They are misleading and get money out of you through a subscription that they don't mention anything about except in the fine print. A honest business doesn't trap you with fine print.
