- Report: #1221488
Complaint Review: Dermalogix - Internet
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Author Confirmed
Why?
Dermalogix
Internet, USA
Phone:
(888) 589-8874
Web:
eyetensive.com
Categories:
Business Rating:
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Dermalogix Skin Logic, Eyetensive By Eyelastic Total Scam, Recurring Charges Without My Authorization! Irvine California Internet
Skin Logic and Eyetensive by Eyelastic is a scam! When I ordered the 'trial samples', NO where did it say I was being enrolled in a recurring monthly charge for future product, nor did it say I would have to call a phone number (that was not given) to cancel within 14 days. The confirmation email I received for my samples also did not include the info re: future charges/cancellation steps.
This company is so well-known for this scam that my bank locked down my card as soon as the small charges for the samples appeared, and I had to verify the sample charges to reactivate my card. When I called my bank to dispute the new (almost $200.00 charges), they immediately offered dispute resolution, and reversal of charges, but asked that I call the company to request a voluntary refund first.
I was hung up on by the first Dermalogix rep I spoke with. The second rep first offered a 15% refund, then a 35% refund, then a 50% percent refund - when I refused to accept, she offered 100%, but ONLY if I returned the remaing sample products (fully paid for in a seperate transaction) FIRST.
I continued to refuse, since my bank had already offered to handle the issue. After several refusals, I finally said I'd would just let my bank handle it, and I would also contact my attorney. As soon as I mentioned my attorney, the rep 'spoke to a supervisor', and then agreed to refund 100% of my money BEFORE I returned the (already paid for) samples.
I requested emails of this agreement to refund my money, and have received them. The rep said it would be 5 -7 business days before the money was returned to my account - I will update if there are any problems with my refund.
I made them very well aware that everything was being saved and documented, so I'm hopeful there won't be any problems. If there are, I willing be taking further action.
