- Report: #298500
Complaint Review: Dermitage - Suisun City California
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Author Confirmed
Why?
Dermitage
www.dermitage.com Suisun City, 94585 California, U.S.A.
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Dermitage DERMITAGE IS A SCAM Suisun City California
IT'S A SCAM DON'T GET IT. DON'T SIGN UP FOR THE "FREE TRIAL." #1 IT'S NOT FREE THEY CHARGE YOUR ACCOUNT $82. #2 WHEN YOU BUY THIS PRODUCT THEY SIGN YOU UP FOR A MEMEBERSHIP WHICH CONTINUES TO SEND YOU PRODUCTS MONTHLY AND CHARGE YOU FOR THEM. #3 WHEN I CALLED TO REPORT THAT I NO LONGER WANTED THE PRODUCT (THE SECOND TIME, YEP I HAD TO CALL MORE THAN ONCE) THEIR REP SCOTT REP NUMBER 127, WAS SO RUDE TELLING ME I WAS WRONG. THEN DID NOT EVEN GIVING ME A CHANCE TO PROVE THAT I HAD ALREADY RETURNED THE PRODUCT (I WAS LOOKING THE RETURN NUMBER UP IN MY EMAIL) HE HUNG UP ON ME. THIS COMPANY'S PRODUCT, MEMBERSHIP AND CUST. SERVICE IS TERRIBLE. DO NO BUY THIS!!!!
Lisa
Atlanta, Georgia
U.S.A.
Lisa
Atlanta, Georgia
U.S.A.
3 Updates & Rebuttals
Angelina
Fairfield,California,
U.S.A.
Dermitage response to Lisa
#2UPDATE Employee
Wed, February 06, 2008
Hi, I am following up on your account and would like to make sure that you have received the help you needed with our Customer Service Center. We want to make sure we continue to exceed your expectations. We are striving to make sure we over achieve Customer Satisfaction. Please contact us, we are staffed Monday-Friday 6am-5:30pm Pacific Standard Time and Saturday 7am-3:30pm Pacific Standard Time 1-886-8805 Sincerely, Angelina Customer Care Specialist
Ta
Bena,Minnesota,
U.S.A.
You left out another detail...
#3Consumer Comment
Thu, January 10, 2008
..."You can cancel anytime by calling Dermitge Customer Care. No risk, no obligation, cancel any time!" Sounds like the Terms are suggesting that you incur no risk and have no obligation... and can cancel any time! Oh, and when exactly does the 14 day trial begin? Where is that in the Terms?
Nancy
Steilacoom,Washington,
U.S.A.
from their web sight
#4UPDATE Employee
Thu, January 10, 2008
This is take from their web sight. I put in fake infor on the first page to get to the next page. There are ALWAYS terms listes somewhere and I think the reason MOST people get into trouble is that they dont READ THEM. It clearly says that you WILL be charged after your free trial. NOTHING is ever FREE. Free Trial Information Start your FREE Trial today and we will send you a full 30day supply of the Dermitge AntiAging System. Just pay $6.95 in shipping and processing. You will have 14 days to try the Dermitge AntiAging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing at the end of your freetrial period you will be charged the discounted price of $69.95. If for any reason the system is not for you, call Dermitge Customer Care tollfree at 8008868805 within your 14day freetrial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.
