Stephanie S.
Oregon City,#2UPDATE Employee
Sun, November 04, 2007
Billy, As a follow up, I just wanted you to know that a full refund has been processed for you. If you need further assistance, please contact our Customer Support Team at 1-800-886-8805. Sincerely, Stephanie S. Dermitage Customer Care Team
Stephanie S.
Oregon City,#3UPDATE Employee
Fri, November 02, 2007
Billy, Please let me take a moment to tell you that I can certainly understand your concerns, and I would like to be the one to help you resolve this. Our products are offered as a free trial (plus shipping and processing) for a short period of time and then transfer to a subscription based service to ensure that you do not run out of product. If you decide that the product is not for you, we will cancel your subscription at your request. If you do not cancel, another shipment will arrive and you will be charged. In order to assist you further, please contact our Customer Care team. We want to make this a positive experience for you. Monday Friday: 6:00am 5:30pm PST Saturdays: 7:00am 3:30pm PST. Sundays: Closed Call TollFREE: 1 (800) 8868805 Sincerely, Stephanie S. Dermitage Customer Care