Complaint Review: Dermitage - Suisun City California

TA~ I am sorry about your recent experience and am committed to providing you Customer Satisfaction. Please contact Dermitage at 1-800-886-8805 and ask for Beverly. I am committed to resolve this issue for you. Best Regards.

I see that you are spending some time defending this practice. I have read the Terms several times. In fact, depending upon the Syndero product in question, the wording changes a bit. 1. Nowhere in the terms that you have posted above does it explicitly say when the 14 day trial begins. Does it begin when I open the product? Does it begin the minute I click the "submit" button on the order form? When the package arrives at my door? When? 2. Aside from this vague wording, there are several snippets designed to confuse the consumer; "cancel any time" ... "no risk, no obligation". 3. The implication here is that you can give it a shot for 14 days, use it all if you want... but if you don't like it and don't want any more, you better let us know quick and send it back... empty or not. If you fail to let us know fast enough, then we are charging you $69.95... for the very same product we were willing to let you send back empty without charging you if you would have been fast enough. This is pretty much where the Terms end... and anyone could make a reasonable argument that you should have known this much. Please analyze the above. This is all set up to take advantage of people. To *exploit* people. The next step is the critical step and the one that generates the vast majority of complaints and none of it is in the Terms; Now that you see your credit card bill and realize that you neglected to deal with this foolishness, you call the company and the battle is on. They are ready for this, because this is what they do. You are told that you were charged for your FREE product because you failed to let them know fast enough. You tell them you don't want it and want your money back. If you let them know that you are instructing your credit card company to dispute the charges they will quickly let you know that they win 99% of disputes (just a little hint that they have been through this song and dance a few times). But, just to be nice, they will let you keep the product and they will credit you $40. Many give up here and Syndero makes a nice little chunk of money. If you really persist, and are savvy enough to *request* an RMA they will allow you to ship the product back and... if unused... charge you about $10 to restock, if used... about $20. Either way, Syndero makes some money. Do this a million times and it starts to add up.

Here is what it says on their web sight it is tehre YOU HAVE TO READ IT. Free Trial Information Start your FREE Trial today and we will send you a full 30day supply of the Dermitge Anti Aging System. Just pay $6.95 in shipping and processing. You will have 14 days to try the Dermitge Anti Aging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing at the end of your free trial period you will be charged the discounted price of $69.95. If for any reason the system is not for you, call Dermitge Customer Care toll free at 800 886 8805 within your 14 day free trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles. Plus, if you decide to keep the Dermitge Anti Aging System, you will receive FREE acceptance in Dermitge Elite and will receive a fresh supply of the Dermitge Anti Aging System approximately every 30 days at the same low price of $69.95, a 22% discount. You can cancel anytime by calling Dermitge Customer Care. No risk, no obligation, cancel any time! Return/Refund Policy: All California orders are subject to an 8.5% sales tax. Shipping and processing fees are non refundable. All sales after the free trial period are final. Please note that we cannot process packages marked "Return to Sender." Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling Dermitge Customer Care at 800 886 8805.

This is a ripoff... as defined by Webster's dictionary... 1: an act or instance of stealing : theft; also : a financial exploitation. I would say the "financial exploitation" part covers it quite nicely. I believe you are suggesting that the consumer should have bothered to read the Terms and Conditions before submitting the order. I am suggesting two things... 1. These people count on the fact that the vast majority of consumers will not, thinking they are simply getting a FREE TRIAL. This is exploitation. 2. If a person does read the Terms... they do not specifically state that you will incur a $69.95 charge if you do not call within the 14 day window, nor do they state specifically when the 14 day trial will begin. I suggest that this is intentional. This is exploitation. Call the dispute resolution department of your credit card company and ask them if they know anything about TriClear, Dermitage or Syndero.

That is how the system works, except you really have to cancel within about 10 days or get told that the charge has already been processed. However, since this information is available before you make the acceptance of the free trial, there's no rip off here. Just not enough attention to details.