- Report: #513972
Complaint Review: Details To Go - Franklin Tennessee
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Author Not Confirmed
Why?
Details To Go
1504 Columbia Avenue Franklin, 37064 Tennessee, United States of America
Phone:
6155915331
Web:
www.detailstogo.com
Categories:
Business Rating:
(0)
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Details To Go Mr. Nick Chambers Nick at Details to Go was suppose to buff and wax my vehicle. Damage was done to the paint due to lack of expertise on the part of Details to Go. I would not suggest you trust them. When I called to t Franklin, Tennessee
Nick at Details to Go was suppose to buff and wax my vehicle. Damage was done to the paint due to lack of expertise on the part of Details to Go. I would not suggest you trust them. When I called to talk with them about the damage the owner refused to take my call. Very Dissatisfied!
1 Updates & Rebuttals
DTG
Franklin,Tennessee,
United States of America
Unreasonable customer could not be pleased
#2REBUTTAL Owner of company
Thu, February 17, 2011
As the owner of a small business, it is tough to see when a customer on a warpath decides to slanderize your name and your business like this. Thsi customer brought her vehicle in to our shop and openly admitted she had taken poor care of it. She ordered a full detail which costs $165. The service was provided, but after the fact, she did not want to pay that amount.
She found some acid spotting on the vehicle that was present because she allowed bird droppings to sit on the car for an extended period of time and the acid from this easily destroys automotive clearcoat and leaves spots on the finish. She also had several scratches on the hood of the vehicle. We actually do a walkaround of each vehicle prior to service to look for these items. These were all present when the vehicle was brought in for service.
When this was kindly explained to her, she began swearing at my employees, demanding to speak to the owner. I cancelled my immediate plans to tend to her and proceed to be yelled at and berrated. I cut the price of the detail in half for her just to help accomodate her situation. Some people, however, can not be pleased. She has since written this same false accusation on every review site she can find. I have offered for her to have a FULL refund, but she refused. We would not be servicing high end vehicles in Franklin, TN for very long if we damged vehicles and did ignored it.
To this day, I encourage this customer to call me at 615-591-5331 and take our refund. I would also encourage those wondering about our company to contact any of the people who trust us with their Escalades, Ferrari's and even Bentleys. Furthermore, we would not be providing service for some of the largest, most well-known dealers in town if we did not handle our business in a professional manner. If this customer would like to come in and swear and cuss and upset my employees more, then I would suggest not contacting us. Thank you.
